Business Analyst Senior

Job Title: Business Analyst - Remote

Duration (Contract): 7 Months

Client Location: Austin TX

Location Preference: Remote

Job Description:

As a Business Analyst you will work closely with stakeholders throughout the firm to elicit and evaluate their needs and help determine how best our team can deliver excellent solutions. You will also play an integral role in working with our internal team members across our entire product suite to help build and manage our opportunity backlog. Need a passion for digital products the ability to deeply analyze and document stakeholder needs and superior written and verbal skills to communicate effectively at all levels of the organization we want to talk with you!

Responsibilities:

• Strategy Setting ambitious and clear product vision for designing re-usable utilities across multiple journeys.
• Execution Owning all aspects of technology product development including definition creation development and implementation through a prioritized backlog of product features.
• Client Focus Developing a deep understanding of the target market building close relationships with key stakeholders and helping define business strategy.
• Digital Experiences Collaborating with design technology and business partners to build digital experiences that our clients are passionate about.

Duties:

Analysis & Gap Identification:

• Analyze top-volume and high-impact paper forms to identify digitization opportunities and recommend paths to digital conversion
• Conduct gap analysis across client and operational journeys to identify friction risk and manual processes
• Identify and define digital use cases to address gaps in existing experiences and inform recommended paths to digitization

Prioritization & Insights:

• • Evaluate and support prioritization of forms based on volume impact complexity and feasibility
  • Generate insights to inform prioritization and sequencing decisions
  • Identify dependencies risks and tradeoffs and surface clear data-driven recommendations

Process & Workflow Definition:

• • Develop business and process documentation including current state and future state workflows
  • Translate business needs into clear decision artifacts
  • Partner with Product UX and Technology to ensure requirements align to target digital experiences and platform capabilities
  • Collaborate with cross-functional teams (Product UX Technology Operations Client Experience) to support definition of user experiences and requirements for digital web form capabilities
  • Support intake and readiness of forms entering the digitization pipeline including documentation and backlog preparation

Reporting & Tracking:

• • Track and report progress risks and outcomes through defined metrics and OKRs
  • Provide regular updates and insights to stakeholders to support transparency and decision-making

Required Skills Experiences Education and Competencies:

• • Experience as a Business Analyst Product Analyst or Product Manager supporting digital or operational initiatives.
  • Strong analytical skills with the ability to synthesize data perform gap analysis and translate insights into clear recommendations.
  • Demonstrated experience partnering cross-functionally across Product Ops Tech UX and Client Experience teams.
  • Excellent written and verbal communication skills; comfort presenting to senior stakeholders.

The hourly range for roles of this nature are $45.00 to $80.00/hr. Rates are heavily dependent on skills experience location and industry.

cyberThink is an Equal Opportunity Employer.