Caseworker Senior BHDS

Compensation Range:

Our full-time positions come with an array of excellent benefits including comprehensive healthcare coverage a pension plan flexible spending accounts and even a tuition reimbursement program.

At Lancaster County we understand the importance of work-life balance. Thats why we offer paid time off for sick vacation and holidays an employee assistance program and family medical leave.

If youre passionate about making a difference apply today to join us in serving the community!

Job Description:

JOB SUMMARY

• Employees in this class are assigned a variety of social services duties and responsibilities which are distinguished from those assigned to lower-level classes by their difficulty and complexity.

• Work involves providing intensive case management to clients and their families conducting difficult and complex investigations and providing consultation and education services to new hires.

• Work assignments may include coordinating and reviewing documents prepared by case management staff to ensure they meet Office of Developmental Programs (ODP) and Centers for Medicaid and Medicare Services (CMS) requirements.

• Work may also involve functioning as a lead worker for support coordinator staff and training new hires along with other agency staff. Work is performed with considerable independence under the supervision of an assistant chief caseworker and is reviewed through conferences reports and results attained.

REPORTING RELATIONSHIPS

• Work is reviewed by the assistant chief caseworker through regularly scheduled individual and group conferences and the review of records and reports.

ESSENTIAL JOB FUNCTIONS

A support coordinator completes functions in three areas of support coordination: locating coordinating and monitoring. The support coordinator is also a lead worker for the unit and in training new hires.

Locating activities include but are not limited to:

• Participating in needs assessments which requires travel to client locations

• locating supports and informing clients and provider of needs requesting funding for paid supports assisting clients in completing fair hearing rights regarding supports.

• assisting clients with gaining access to non-ID supports

Coordinating activities include but are not limited to:

• Developing the Individual Support Plan (ISP) with the client and team entering into the Home and Community Service and Information System (HCSIS) and disseminating information to the team which requires travel to client locations.

• coordinating the provision of support with client/family and providers for both paid and natural supports.

Monitoring activities include but are not limited to:

• monitoring ISP implementation and health and safety by face-to-face contact per ODP requirements which requires travel to client locations.

• modify service delivery and ISP as needed to reflect changing needs

• respond to and assess emergency situations and incidents and report incidents as needed.

Act as a lead worker for support coordinator staff which includes:

• provide structured 1:1 mentoring and training for new support coordinators (SCs) hired for the unit

• accompany and observe new Scs to scheduled appointments and provide feedback regarding strengths and needs

• Review written documentation completed by new SCs for accuracy clarity and timelinessProvide feedback to the Assistant Chief Caseworker regarding the new SCs abilities and progress toward independently performing essential job functions.

• *Arrange joint discussions between new SCs and Assistant Chief Caseworker to encourage open communication and provide clear direction.

• guide new SCs to Assistant Chief Caseworker or other appropriate staff when questions posed are beyond the scope of the SCIII duties/knowledge.

• serve as a resource person for all staff to answer questions regarding routine policy procedures and paperwork activity.

• brainstorm possible solutions for unique client situations for SCs when appropriate.

• provide first level crisis and complicated case consultations for Sc when appropriate prior to Assistant Chief Caseworker for review.

• handle urgent or emergency situations in the absence of the Assistant Chief Caseworker

• assist Assistant Chief Caseworker with the planning and scheduling of pertinent meetings. Occasional compensatory for flex time may be requested to meet the needs of the individual clients families or service providers.

OTHER SPECIFIC TASKS OR DUTIES

• The employee will work in collaboration with the Directors of Support Coordination and Administrative Entity (AE) staff to promote a cooperative work effort within the other Support Coordination Units.

• They will promote a cooperative work effort within MH/IDs various components e.g. administrative mental health as well as with contracted service providers and with the community at large.

• Support coordinators will complete other duties as specified by the Supervisor Directors and AE staff.

MINIMUM QUALIFICATIONS

• Two years of experience as a Caseworker for Lancaster County; or

• A bachelors degree in sociology social welfare psychology gerontology criminal justice or other related social sciences and three years of professional social casework experience in a public or private social services agency; or

• Any equivalent combination of experience and training which includes 12 college credits in sociology social welfare psychology gerontology criminal justice or other related social sciences.

KNOWLEDGE SKILLS AND ABILITIES

• Communication - personal responsibility to give and receive information and feedback in order to provide more complete result. This includes presenting information to a group facilitating meetings and the ability to communicate verbally and in writing in a factual clear and concise manner.

• Interpersonal - the ability to demonstrate respect for and awareness of others good judgment in responding to conflict and flexibility to adapt to changes on ones work environment.

• Accountability - the ability to contribute to ones very best to the County with a focus on continuous improvement and excellence. This includes meeting task deadlines.

• Customer Focus - the ability to understand and anticipate customer wants and resolve customer needs.

• Judgment and Problem Solving - focus is on enhancing services improving performance and resolving problems independently. Prevents problems by effectively anticipating problems and guiding others to manage outcomes.

• Project Management - breaks down complex projects and develops schedules. Creates an environment where innovative thinking is valued and facilitates effective brainstorming.

• Developing Others - provides peer-to-peer training to improve unit reliability in areas of accuracy speed and efficiency.

• Team Leadership - actively works to draw on expertise ideas and opinions of other members of the group.

• Intellectual Disability - must have advanced knowledge of field of expertise including eligibility requirements and clinical definitions as well as related fields e.g. Medicaid Waiver Mental Health Person-Centered Planning Self-Determination etc. Must also have knowledge of services available.

REQUIRED LICENSES/CERTIFICATIONS/CLEARANCES

• Must pass pre-employment drug screening test.

• Must have acceptable background check that includes FBI Clearance PA State Police criminal history and ChildLine clearances. Clearances are required prior to the start of employment and may not be more than one year old at time of employment.

• A valid drivers license and acceptable driving history in accordance with County policy.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

• The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work in a busy and open environment.

• Must be able to routinely provide own transportation to and from consumers homes meetings outreach visits and other job-related appointments in a timely manner and be able to access those locations with reasonable accommodations.

• This position has been identified as having the potential for exposure to Hepatitis B. Access to training and a voluntary vaccination against Hepatitis B are provided.

The County of Lancaster offers comprehensive benefits to our employees. Read more about our benefits here.

Lancaster County Government provides Equal Employment Opportunity for all persons regardless of race religion age sex national origin genetic information or disability. The County also observes all applicable laws regarding Veterans status. The County reflects this action in all areas of employment and compensation practices and policies. Employment with the County is based upon the ability to perform the job as well as dependability and reliability once an individual is hired.