Manager, Project Management Partnerships Product Operations

As a Manager of Product Operations you will be the architect of our product development engine. Your mission is to enable our product team to work more effectively and expedite our ability to bring high-impact products to market. You wont just track projects. You will build the infrastructure data systems and operating rhythms that allow our product team to focus on solving customer problems. You will act as a strategic partner to leadership providing the Source of Truth for our portfolio strategy and driving organizational change.

The ideal candidate for this role is:

• A strategic connector: You can align priorities across the matrix of product tech and business - bridging gaps to drive shared understanding and forward momentum

• A systems thinker: You identify patterns across workflows and design scalable approaches that reduce friction and improve operational consistency

• An outcome-oriented operator: You anchor on decision quality delivery confidence and measurable impact not just activity or output

• An influence-driven partner: You understand the need to build trust and alignment across stakeholders and drive progress without formal authority

• A data-driven storyteller: You dont just run reports you know how to translate the data into clear and compelling narratives that will help inform leadership decisions

• A pragmatic change champion: You know how to balance long-term transformation with near-term execution testing and iterating to drive meaningful and adoptable change

What Youll Do:

1. Product Operating Model & Governance (Process & Practices)

• Champion Best Practices: Design and implement the Golden Path for product development including agile methodologies release management cadences and discovery practices.

• Scale the Strategy: Create the systems and standards that enable Product Managers to set strategy prioritize roadmaps and iterate on products consistently across the organization.

• Operating Rhythms: Design and facilitate the forums for trade-off discussions quarterly planning and portfolio reviews to ensure high-velocity decision-making.

• Change Leadership: Act as a Change Champion by testing and iterating on new ways of working ensuring operational changes are adopted and value-additive.

2. Data Insights & Portfolio Strategy (Business Data & Insights)

• Portfolio Visibility: Build and maintain trusted automated views of our product and tech investments to provide leadership with clear visibility into what we are building and why.

• Performance Analysis: Analyze product performance data and operational metrics (e.g. speed to market feature adoption ROI) to identify bottlenecks and inform future product strategy.

• Strategic Storytelling: Translate complex portfolio data into compelling narratives that help senior leadership make informed investment decisions.

3. Customer & Market Enablement (Customer & Market Insights)

• Feedback Infrastructure: Build the systems for customer feedback loops and competitive market scans ensuring PMs have easy access to the qualitative and quantitative insights they need.

• Research Logistics: Streamline the process for PMs to engage with customers managing research repositories and recruitment standards to reduce friction in the discovery process.

4. Tooling & Enablement

• The Product Tool Stack: Own and optimize our suite of product tools (e.g. Jira Productboard Pendo Slack). Ensure the tools are configured to generate the data we need without creating process debt.

• Knowledge Management: Maintain the documentation templates and Product Playbook that facilitate efficient delivery and accelerate onboarding for new team members.

Basic Qualifications:

• Bachelors Degree or Military experience

• At least 4 years of Project or Process Management experience

• At least 2 years of experience working in Jira

Preferred Qualifications:

• Masters Degree or MBA

• 5 years of Project or Process Management experience

• 2 years of Product Operations experience

• PMP Lean Agile or Six Sigma certification

• Strong communication problem solving and collaboration skills

At this time Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.

Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status exempt or non-exempt status and management level.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).