DescriptionShape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes manage dependencies and liaise with stakeholders as part of a team at the forefront of innovation.
As a Product Delivery Manager in Merchant Services you work to enhance and optimize the way products are delivered to customers. As a key member of the team you create solutions and efficiencies that enable successful implementations in an expedient and organized way.
The role supports a senior Executive by driving strategic clarity operational discipline financial rigor and cross-organizational alignment. This position blends strategic thinking with hands-on execution to shape priorities enable faster decision-making and ensure follow-through on high-impact commitments. The ideal candidate brings executive presence structured problem-solving and strong judgment to operate independently on complex ambiguous and sensitive topics.
Job responsibilities
- Partner with the Executive to shape articulate and maintain multi-year strategy annual operating plans and priority roadmaps
- Develop decision materials that frame issues options trade-offs and recommendations to enable clear executive choices
- Lead scenario planning and structured problem solving on strategic and operating questions
- Own development of high-stakes executive communications including leadership decks pre-reads and written briefs
- Ensure consistency of messaging and narrative quality across leadership communications and key forums
- Coordinate budgeting forecasting and financial performance tracking in partnership with Finance and functional stakeholders
- Monitor spend headcount and investment priorities against plan; surface variances and implications with recommended actions
- Establish and maintain executive operating cadence (weekly monthly quarterly) including agendas outcomes and action tracking
- Track delivery of top priorities; proactively surface risks dependencies and execution bottlenecks and drive closure
- Support organization design operating model evolution and talent-related deliverables in close partnership with HR
- Drive cross-functional alignment across peer leaders; prepare stakeholder briefs and negotiation materials to resolve competing priorities
Required qualifications capabilities and skills
- 5 years of experience in strategy operations finance transformation product delivery or adjacent roles with enterprise scope
- Demonstrated experience operating close to senior leadership and influencing outcomes through structured analysis and crisp communication
- Strong strategic and analytical skills including the ability to synthesize ambiguous inputs into clear priorities and decisions
- Exceptional executive-level writing and visual communication skills including strong PowerPoint and Excel proficiency
- Financial acumen across budgeting forecasting spend/headcount tracking and contract/SOW or vendor approval processes
- Proven ability to establish operating rhythms manage dependencies and drive accountability without formal authority
- High judgment discretion and comfort handling sensitive topics with confidentiality and professionalism
- Ability to operate independently with minimal direction and deliver high-quality outputs under tight timelines
- Strong stakeholder management skills across functions such as Finance Procurement Legal Risk and HR
- Track record of identifying risks early and translating insights into practical action plans
Preferred qualifications capabilities and skills
- Prior experience in an executive office strategy or business management role supporting VP/ED/MD-level leaders
- Consulting or internal advisory background with demonstrated delivery and change execution experience
- Experience developing annual operating plans prioritization frameworks and executive dashboards (RAG dependency maps action trackers)
- Familiarity with enterprise governance and controls related to financial stewardship and third-party/vendor engagement
- Comfort leveraging Copilot and AI-enabled productivity tools to accelerate drafting analysis and synthesis
- Experience leading special projects that require rapid diagnosis stakeholder alignment and measurable outcomes
- Demonstrated ability to move seamlessly between strategy formulation and hands-on execution across multiple workstreams
Required Experience:
Exec
DescriptionShape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes manage dependencies and liaise with stakeholders as part of a team at the forefront of innovation.As a Product Delivery Manager in Merchant Services you ...
DescriptionShape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes manage dependencies and liaise with stakeholders as part of a team at the forefront of innovation.
As a Product Delivery Manager in Merchant Services you work to enhance and optimize the way products are delivered to customers. As a key member of the team you create solutions and efficiencies that enable successful implementations in an expedient and organized way.
The role supports a senior Executive by driving strategic clarity operational discipline financial rigor and cross-organizational alignment. This position blends strategic thinking with hands-on execution to shape priorities enable faster decision-making and ensure follow-through on high-impact commitments. The ideal candidate brings executive presence structured problem-solving and strong judgment to operate independently on complex ambiguous and sensitive topics.
Job responsibilities
- Partner with the Executive to shape articulate and maintain multi-year strategy annual operating plans and priority roadmaps
- Develop decision materials that frame issues options trade-offs and recommendations to enable clear executive choices
- Lead scenario planning and structured problem solving on strategic and operating questions
- Own development of high-stakes executive communications including leadership decks pre-reads and written briefs
- Ensure consistency of messaging and narrative quality across leadership communications and key forums
- Coordinate budgeting forecasting and financial performance tracking in partnership with Finance and functional stakeholders
- Monitor spend headcount and investment priorities against plan; surface variances and implications with recommended actions
- Establish and maintain executive operating cadence (weekly monthly quarterly) including agendas outcomes and action tracking
- Track delivery of top priorities; proactively surface risks dependencies and execution bottlenecks and drive closure
- Support organization design operating model evolution and talent-related deliverables in close partnership with HR
- Drive cross-functional alignment across peer leaders; prepare stakeholder briefs and negotiation materials to resolve competing priorities
Required qualifications capabilities and skills
- 5 years of experience in strategy operations finance transformation product delivery or adjacent roles with enterprise scope
- Demonstrated experience operating close to senior leadership and influencing outcomes through structured analysis and crisp communication
- Strong strategic and analytical skills including the ability to synthesize ambiguous inputs into clear priorities and decisions
- Exceptional executive-level writing and visual communication skills including strong PowerPoint and Excel proficiency
- Financial acumen across budgeting forecasting spend/headcount tracking and contract/SOW or vendor approval processes
- Proven ability to establish operating rhythms manage dependencies and drive accountability without formal authority
- High judgment discretion and comfort handling sensitive topics with confidentiality and professionalism
- Ability to operate independently with minimal direction and deliver high-quality outputs under tight timelines
- Strong stakeholder management skills across functions such as Finance Procurement Legal Risk and HR
- Track record of identifying risks early and translating insights into practical action plans
Preferred qualifications capabilities and skills
- Prior experience in an executive office strategy or business management role supporting VP/ED/MD-level leaders
- Consulting or internal advisory background with demonstrated delivery and change execution experience
- Experience developing annual operating plans prioritization frameworks and executive dashboards (RAG dependency maps action trackers)
- Familiarity with enterprise governance and controls related to financial stewardship and third-party/vendor engagement
- Comfort leveraging Copilot and AI-enabled productivity tools to accelerate drafting analysis and synthesis
- Experience leading special projects that require rapid diagnosis stakeholder alignment and measurable outcomes
- Demonstrated ability to move seamlessly between strategy formulation and hands-on execution across multiple workstreams
Required Experience:
Exec
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