Business Manager, LPE OEM Consumables

Work Schedule

Environmental Conditions

Job Description

As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment making sure our food is safe or helping find cures for cancer.

DESCRIPTION:

Summary:

The OEM Business Manager develops and manages strategic relationships with assigned OEM customers within the LPE Consumables this role the OEM Business Manager operates as a key cross-functional leader influencing internal and external stakeholders to drive profitable growth operational excellence and risk mitigation. The Business Manager has a strong understanding of both the technical and commercial aspects of the customer relationship as well as site-specific business requirements. He/she identifies and implements strategies and solutions that align with customer needs while supporting Thermo Fishers overall business strategy.

As a primary liaison between Commercial Customer Service Product Management and Site Operations this role ensures alignment and execution across new product introductions custom projects technology transfers issue resolution and ongoing business execution.

The Business Manager acts as a customer advocate while balancing Thermo Fishers operational and financial objectives to drive sustainable outcomes.

The scope of the position covers five major areas:

Customer Experience and Relationship Management Growth and Profitability Technical Excellence Project and Change Management Financial and Forecast Management

Key Responsibilities

Customer Experience and Relationship Management:

Serves as the internal customer advocate and strategic business leader for assigned accounts balancing and driving alignment between the customers needs and Thermo Fishers priorities.

Establishes and leads account governance frameworks including KPI reporting communication channels and escalation pathways to improve execution and transparency.
Develops and maintains strong business relationships by understanding the customers organization supply chain structure and commercial needs.
Identifies customer decision-making structures and supports implementation and execution of MSAs and supply agreements.
Ensures expected service levels are delivered and that required planning technical and commercial information is effectively exchanged between organizations.
Leads Voice of Customer (VOC) engagement for assigned accounts and develops action plans to address feedback.
Leads cross-functional alignment across Commercial Operations Finance and Product Management to develop and execute account strategies and resolve complex business challenges.
Facilitates regular business review meetings and ad hoc communications with customers.
Ensures compliance with Manufacturing Supply Agreements (MSAs) and contractual commitments.

Develops executive-level communications to convey performance risks and strategic opportunities.

Quotations and Supply Agreements:

Supports negotiations of supply and quality agreements in collaboration with Commercial and site leadership assessing financial and operational implications.

Prepares and submits commercial proposals for additional products services specials and customer-requested changes outside of standard scope.
Ensures pricing updates annual reviews and contractual terms are implemented in compliance with MSAs.

Growth and Business Development:

Leverages relationships with assigned customers to identify and drive incremental growth opportunities.
Partners with Commercial and Product Management to assess and implement new business opportunities.
Facilitates internal communication of new project requirements and supports customer engagements and site visits.
Promotes site capabilities and portfolio strengths to expand share of wallet.

Technical Excellence:

Supports and oversees specials and custom product projects to ensure successful on-time delivery.
Participates on project teams responsible for commercial and operational alignment.
Evaluates business performance and identifies technical or operational solutions to address process or supply challenges.
Contributes to PPI and Operational Excellence initiatives.
Participates in capital and process improvement projects representing Business Management.
Leads customer-related initiatives (e.g. pricing projects supply improvements task forces) and drives to completion.

Financial and Forecast Management:

Ensures customer demand forecasts are accurately represented in the SIOP process and reflected in long-term planning models.
Supports development of annual revenue budgets and monitors performance against targets.
Identifies risks and opportunities within demand forecasts and collaborates with customers and internal teams to mitigate risk.
Leads development of executive-level business cases presentations and strategic recommendations to influence senior leadership decision-making.

Tracks revenue from projects technical changes and supplementary services.
Partners with Commercial and Finance to address overdue invoices and resolve financial discrepancies.
Ensures contractual milestones (pricing payment terms forecasting etc.) are implemented appropriately.
Supports margin improvement through pricing analysis and commercial strategy recommendations.
Drives continuous improvement in forecast accuracy and overall portfolio profitability for assigned accounts.

How will you get here

Education

University Degree in Science Finance Engineering or Business required.
MBA or advanced scientific degree preferred but not required.

Experience

58 years of related experience in project management account management sales operations or customer-facing roles.
Laboratory life sciences plastics or contract manufacturing industry experience preferred.
Experience working directly with customers in a matrix organization.
Familiarity with budgeting forecasting and commercial processes.
Experience participating in cross-functional project teams.

Skills/Knowledge

Ability to influence stakeholders and build consensus across functions.
Strong customer advocacy mindset while balancing operational and financial priorities.
Strong analytical and financial acumen with ability to interpret forecasts and contractual terms.
Effective communicator with strong presentation skills.
Ability to manage multiple priorities in a dynamic environment.
Demonstrated problem-solving capability in complex scenarios.
Strong organizational and project management skills.
Proficient in Microsoft Office (Excel PowerPoint Outlook) and familiarity with reporting tools (Power BI Smartsheet).
Demonstrated commitment to Thermo Fishers 4-I values.

Travel: Approximately 2030% as required

Compensation and Benefits

This position may also be eligible to receive a variable annual bonus based on company team and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on which includes:

• A choice of national medical and dental plans and a national vision plan including health incentive programs

• Employee assistance and family support programs including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO) 10 paid holidays annually paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave) accident and life insurance and short- and long-term disability in accordance with company policy

• Retirement and savings programs such as our competitive 401(k) U.S. retirement savings plan

• Employees Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits please visit: Experience:

Manager