Branch Member Service Associate III (Full-Time) Greenbelt, MD
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Job Location:
Prince Georges County, MD - USA
Hourly Salary:
$ 21 - 28
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
Guided by our mission to empower our members and community to achieve a brighter financial future were seeking an experienced Member Service Associate who enjoys providing exceptional service and supporting members with their everyday banking this role youll serve as a trusted resourcebuilding meaningful relationships delivering personalized solutions and helping create a positive welcoming and memberfocused experience that reflects who we are and what we stand for.
This Position requires you reside in a commutable distance within Maryland Washington DC or Virginia. You must be available to work between the hours of 7:30AM 6:30PM Monday Friday and 8:30AM 1:30PM on Saturdays.
Essential Duties and Responsibilities: Include the following: other duties may be assigned.
- Empathizes with members and provides solutions to make it easy for members to acquire and effectively use NASA FCU products and services.
- Identifies member needs to provide solutions on products that meet the members needs and facilitate the members financial security.
- Responds to member inquiries regarding the operation of accounts interest rates on savings and loan products account discrepancies credit debit and ATM cards and loan applications.
- Processes a variety of financial transactions on member accounts including deposits withdrawals funds transfers loan payments check orders share certificates ACH/payroll/direct deposit dire transfers and stop payment set up and changes.
- Handles complex member situations such as deceased member guardianships and representative payee accounts.
- Handles consumer loan application processing document collection and disbursements.
- Advises members regarding available insurance protection (life disability gap etc.).
- All MSAs may be temporarily assigned to other branches or departments (Call Center) to meet the business needs of the Credit Union.
- All MSAs may be assigned duties to support other areas in the Credit Union.
- All MSAs are expected to support the Call Center queues (phone and email).
Education and Experience:
- MSA I:
- High school diploma or general education degree (GED). A minimum of one year of customer service experience with cash handlingor Bank/Credit Union/financial Call Center knowledge/experience with financial products
- MSA II:(In addition to the requirements of Level I)
- High school diploma or general education degree (GED). Bank/Credit Union experience with at least 6-months of opening Personal Accounts such as savings checking CDs Money Market. Experience with Specialty Accounts such as Trusts Power of Attorney Custodial Accounts Guardianship Accounts Estate and Foreign Accounts. Experience with sales/cross-selling.
- MSA III: (In addition to the requirements of Level I & II)
- High school diploma or general education degree (GED). Bank/Credit Union experience with Broad and Advanced financial products such as Life and Disability Insurance Gap Insurance. Advanced Accounts experience required such as HSA IRA and Business accounts Loan Processing counseling experience and advanced sales/cross-selling experience.
Our Generous Benefit Package Includes:
NASA Federal Credit Union offers an array of benefits including comprehensive healthcare 401(k) paid leave remote work options for applicable positions and more.
Insurance coverage begins the 1st day of the month following 30 days after hire date.
*100% Credit Union-Paid
Full-Time Employee Benefits:
- Salary: $21.00 $28.78 / Hourly (Based on experience)
- 401(k) with employer match up to 6% and immediate 100% vesting
- Gain Sharing Bonus (eligibility rules apply)*Health Insurance (Choice of two nationwide PPO plans)
- High-Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible)*
- Low-Deductible Plan: Generous employer contribution toward premium. (FSA compatible)
- Dental Insurance: Generous employer contribution toward premium (HSA and FSA compatible)
- Vision Insurance: Generous employer contribution toward premium (HSA and FSA compatible)
- Long-term DisabilityInsurance*
- Flexible Spending Medical Account (FSA)
- Flexible Spending Dependent Care Account
- Health Savings Account (HSA)
- Voluntary Supplemental Employee and Dependent LifeInsurance
- VoluntaryShort-term DisabilityInsurance
- Remote or Remote / Hybrid work options based on position
- Life Insurance/AD&D*
- Vacation Leave (excluding Outside Loan Officers)
- Sick and Safe Leave
- 11 Paid Holidays
- Education Assistance
- Employee Referral Bonus*
- Credit Union Membership Eligible
- Employee Assistance Program*
- Identity Theft Protection (Additional premiums to add family members)*
- Pet Insurance
- Employee Discount Program
All benefits are based on meeting NASA Federal Credit Unions eligibility requirements and the carriers terms and conditions.
WERE STRONGER TOGETHER
At NASA Federal Credit Union we strive to ensure a culture of collaboration inclusion and opportunity where everyone can feel valued appreciated and respected. We commit to recruit and retain a diverse team with the best talents to live our vision mission and values. We recognize that respecting different perspectives and experiences makes us stronger together.
Required Experience:
IC
About Company
Banking services nationwide, loans, mortgages, credit cards, checking, mobile banking and more. Discover more about NASA FCU.
