Regional Outreach Manager

Keys To Change

Job Location:

Phoenix, NM - USA

Monthly Salary: Not Disclosed

Posted on: 20 hours ago

Vacancies: 1 Vacancy

Job Summary

Become a Part of Something Big!

At Keys to Change employment means contributing to real solutions that make homelessness rare brief and non-recurring across Maricopa County. Our work is guided by our mission of using the power of collaboration to create solutions to end homelessness. Staff across frontline and operational roles support prevention intervention and access to housing with each position connected to measurable outcomes.

We are looking for people who value collaboration accountability customer service and practical problem-solving and who want their work to contribute to lasting change.

Keys to Change is an Equal Opportunity Employer and offers an attractive health and benefits package for our employees including towards monthly premiums for Health Dental Long- and Short-Term Disability and Life insurance (employee only) Paid Time Off 403b 8 Paid Holidays and flexible schedule.

Position Summary

The Regional Outreach Manager leads and coordinates a countywide multi-agency outreach system designed to engage individuals experiencing unsheltered homelessness and move them toward housing.

This role sits at the intersection of frontline outreach and systems leadership with a primary responsibility for system alignment not just program operations holding both the day-to-day coordination of teams and the bigger responsibility of shaping how outreach functions across Maricopa County.

This leader must be able to:

Convene diverse partners into shared action
Translate data into strategy
Center lived experience as expertise
Identify and disrupt system barriers
Build alignment across agencies that dont naturally align
Our Values in Action
Human-Centered
We design and lead with people at the center; clients staff and community.
Ensure every outreach interaction reflects dignity respect and choice
Build outreach strategies grounded in lived experience and real client pathways
Create a culture where staff are supported developed and held accountable with care
Equity
We face truth. We shift power. We center impact.
Identify and address racial and systemic inequities in outreach access engagement and outcomes
Use data and lived experience to uncover disparities and redesign approaches
Challenge policies practices and assumptions that create barriers to housing
Collaboration (Intentional Co-Creation)
We bring everyones puzzle pieces together to build the bigger picture.
Convene outreach providers municipalities and partners into coordinated action-oriented collaboration
Lead multi-agency outreach alignment across Maricopa Countynot just participation but shared ownership
Build trust across organizations with different priorities incentives and constraints
Ensure outreach is not fragmented but strategically aligned across the system
Data-Driven
We use data to guide our decisions and measure our impact.
Use HMIS By-Name Lists and real-time outreach data to target efforts and improve outcomes
Translate data into clear actions: where to go who to prioritize what to change
Build feedback loops from the street system strategy
Track and communicate performance: utilization engagement placements and system gaps
Solutions-Focused
We act test and deliver real results.
Move beyond identifying problemsdesign and implement solutions that improve outcomes
Lead continuous improvement cycles across outreach teams and partners
Test new models (geographic coordination referral pathways engagement strategies) and scale what works
Hold self and partners accountable to results not just effort

Key Responsibilities

Regional Coordination & System Leadership

Lead the coordination of multi-disciplinary outreach efforts across Maricopa County
Design and facilitate results-driven convenings that move partners from discussion to decisions shared commitments and measurable action
Establish clear geographic and functional alignment across outreach teams
Serve as a connector between street outreach shelter coordinated entry and housing pathways
Act as a liaison between Keys to Change municipalities and partner organizations
Convene regular outreach coordination spaces that drive decisions not just discussion

Team Leadership & Development

Recruit hire and develop outreach staff prioritizing candidates with lived experience and frontline expertise
Coach teams in engagement strategies problem-solving and systems thinking
Build a culture of accountability innovation and continuous learning
Ensure staff are equipped to navigate complex client needs with dignity and effectiveness

Data Strategy & Continuous Improvement

Use data to identify high-need areas and deploy outreach resources strategically
Develop and maintain dashboards to track outreach performance and system outcomes
Identify system bottlenecks (referrals placements engagement gaps) and design solutions
Implement continuous quality improvement processes across teams and partnerships

Community Engagement & Partnership Building

Build and sustain partnerships with outreach providers healthcare systems behavioral health municipalities and community organizations
Establish community-based outreach hubs across the county
Gather and elevate feedback from people experiencing homelessness to inform system design
Represent Keys to Change in public and cross-sector spaces as a leader in outreach coordination

Compliance & Operational Excellence

Ensure alignment with funding requirements contracts and regulatory standards
Partner with finance and leadership teams on reporting audits and performance expectations
Maintain strong operational systems to support scale consistency and impact

Success in This Role Looks Like (First 612 Months)

Clear reductions in:
- duplication of outreach efforts
- missed connections between outreach and shelter
- people falling through gaps
Outreach data is being used in real time to:
- shift deployment
- prioritize individuals
- inform system decisions
The system can clearly answer:
- Who is being engaged
- Who is not
- Where are we stuck

Ideal Qualifications

Experience

Minimum 4 years of experience in social services with a focus on homeless outreach housing services or related fields.
At least 2 years of supervisory experience with a track record of effective team leadership in complex collaborative environments.
Experience using Homeless Management Information Systems (HMIS) and applying data to drive outreach and service outcomes.
Hold valid fingerprint clearance card.

Core Competencies

Deep understanding of homelessness as both a human experience and a systems failure
Strong grounding in racial equity social justice and systemic analysis
Ability to convene align and lead diverse groups toward shared outcomes
Skilled in navigating ambiguity conflict and competing priorities
Strong communication skills across frontline staff executives and community members

Lived & Frontline Experience (Highly Valued)

Lived experience of homelessness or housing instability strongly encouraged
Direct frontline outreach experience highly preferred

What It Takes to Succeed (Intangible Qualities)

You see the system and the person in front of you
You dont accept thats just how it is
You can hold tension and discomfort in decision making without rushing to easy answers
You build trust in rooms where trust doesnt come easy
You move people from conversation to action

You understand that coordination is not about control its about alignment

Required Experience:

Manager

Become a Part of Something Big!At Keys to Change employment means contributing to real solutions that make homelessness rare brief and non-recurring across Maricopa County. Our work is guided by our mission of using the power of collaboration to create solutions to end homelessness. Staff across fro...