Customer Service Specialist

Acutronic

Job Location:

Austin, TX - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Join our Team!

We offer 100% employer-paid benefits and an opportunity to join a dynamic team working on cutting edge technologies!

Acutronic is looking for aCustomer Service Specialist who is responsible for managing customer interactions facilitating order entry and ensuring clear communication between customers and internal teams. This role plays a critical part in delivering positive customer experience by resolving inquiries coordinating internally on customer needs and ensuring accurate documentation of customer interactions.

Customer Service Specialist

Your Roles/Responsibilities:

Respond to customer inquiries via phone email or other communication channels providing accurate information regarding products orders policies and services
Investigate and resolve customer complaints service concerns and order-related issues while maintaining a professional and positive customer experience
Assist customers with order placement order status inquiries account updates and related service requests
Maintain detailed records of customer interactions in CRM or ticketing systems ensuring all customer inquiries and issues are tracked and followed through to resolution
Coordinate with internal teams including operations logistics engineering and finance to resolve customer issues and ensure the timely delivery of products and services
Provide customers with guidance on products services processes and troubleshooting basic issues when appropriate
Identify recurring customer concerns and communicate insights to leadership to support improvements in products processes and customer experience

Your Profile/Qualifications/Skills:

High school diploma or GED required
Associate or Bachelors degree in Business Administration Communications Marketing or a related field preferred
Equivalent professional experience may be considered in lieu of formal education
At least one year of customer service or customer support experience in a professional environment required
Experience in manufacturing or technical product environments is a plus
Customer Service Certification (HDI or similar) or Certified Customer Experience Professional (CCXP) a plus

We Offer:

Employer-paid medical dental and vision insurance
401k match
Company-paid holidays and Paid-Time Off
9/80 schedule

About Acutronic:

The Acutronic Group has a proud history of building technologies and teams that are crucial to the aerospace defense and transportation industries.

AcutronicsSimulation & Test Divisionis the global market leader in high-performance motion simulation and test equipment. Our rate tables and advanced centrifuges are used to test or calibrate inertial sensors navigation systems and stabilized electro-optics. Hardware-In-the-Loop motion simulators replicate the flight motion profiles and engagement scenarios of missiles. Geotechnical centrifuges and their related accessories are designed to study the behavior of structures soil mechanics and earthquakes. Our vibration test systems (shaker tables) allow users to carry out environmental tests to ensure the robustness or quality of manufactured products. The Division also develops and refurbishes stabilized or gimbaled-platforms utilized in applications such as tracking mounts gun turrets and directed-energy systems.

AcutronicsAerospace Components Divisionmanufactures specialty components for use on uncrewed aerial vehicles land defense applications and missile systems. These products are used on next-generation aerospace programs and include a range of electric power systems servo-actuators micro-turbines and Hybrid-Electric-Propulsion-Systems. We offer standard products and excel at designing highly customized solutions for demanding mission requirements.

The Acutronic Group employs approximately 300 employees across sites in Austin Texas; Pittsburgh Pennsylvania; Switzerland; Germany; France; and India.

Acutronic Integrated Systems Inc.
3401 Ed Bluestein Blvd Austin TX 78721

1

Acutronic is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. If you have a disability or special need that requires accommodation please contact us at emailprotected or phone 412.926.1200.

Required Experience:

Junior IC

Join our Team! We offer 100% employer-paid benefits and an opportunity to join a dynamic team working on cutting edge technologies!Acutronic is looking for aCustomer Service Specialist who is responsible for managing customer interactions facilitating order entry and ensuring clear communication...

Apply Now

About Company

Acutronic

Acutronic is the world leader in the development, design and manufacture of precision motion simulators for the aeronautics, space, defense, automotive and consumer industries.

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click