Account Manager

About Knock

Knock is on a mission to help products communicate with their users in a more thoughtful way. Building product notifications in-house takes months often leading to poor user experiences. We believe thatwhen done rightproduct notifications help users find value in the products they use every day. Thats why we built Knock.

Were a remote-first (with a NYC base) Series A startup of 20 employees that believe in the power of great software. Were APIs all the way down at KnockStripe for payments Algolia for search WorkOS for SSO. Were excited to add Knock to that list and to push forward the API-first movement. If you are too come join us and lets build something great together.

Were backed by top investors and operators including Craft Ventures Afore Capital Preface Ventures Worklife Capital Guillermo Rauch (CEO/Founder @ Vercel) Scott Belsky (CPO @ Adobe) Adam Gross (CEO @ Heroku) John Kodumal (CTO @ LaunchDarkly) Nate Stewart (CPO @ Cockroach Labs) Charley Ma and Zach Holman to name a few.

About this role

Were looking for a Account Manager to drive renewals and expansion for existing customers.

This is a commercial individual contributor role responsible for owning the end-to-end renewal process. Youll work closely with Developer Success Sales and Operations to ensure renewals are proactive well-scoped and reflect the value customers get from Knock. As an early hire in this function youll also help shape how renewals are run as the company grows.

What youll be doing in this role

• Own the full lifecycle of customer renewals from early outreach through contract execution

• Lead commercial renewal conversations including pricing discussions contract terms and negotiations

• Identify and pursue upsell and expansion opportunities during renewal cycles

• Maintain accurate renewal forecasts and surface at-risk accounts early

• Partner closely with Developer Success on account health and retention strategy

• Collaborate with Sales on expansion opportunities and deal strategy

• Work with Operations on pricing approvals billing and order forms

• Help establish and improve renewal processes templates and tooling as volume scales

• Manage and communicate priorities between internal teams and customer stakeholders

What were looking for in this role

• 24 years of experience in renewals account management or customer success with commercial responsibility

• Experience working in a B2B SaaS environment

• Comfort negotiating pricing and contract terms with customers

• Strong written and verbal communication skills

• Highly organized and able to manage multiple renewal timelines in parallel

• Familiarity with CRM tools (Salesforce or similar)

• Understanding of SaaS metrics such as ARR churn and net revenue retention

• Experience working at an early-stage or fast-growing company

Note: you can be a great fit even if you dont perfectly match whats described above. We know theres a lot we dont know and havent thought of yet and were looking for teammates who can help us figure those things out. If thats you dont hesitate to apply and tell us about yourself.

Compensation

• Base salary range: $90000$130000

• Variable compensation tied to renewals and expansion

• Equity as part of the total compensation package

• Health dental and vision benefits

• Flexible PTO

• Remote-friendly work environment

Required Experience:

Manager