Executive IT Support Specialist – Office of the CEO

The Executive IT Support Specialist is a dedicated white-glove technology partner to the Chief Executive Officer (CEO) of C3 AI. This role exists to ensure that the CEOs technology environment across his office home office and travel is always available secure and effortless to use freeing him to focus entirely on the strategic priorities of the company.

This is a high-visibility high-trust role that combines deep hands-on technical expertise with the discretion polish and service mindset of an executive assistant. The right candidate is equally comfortable rebuilding a router late night before an early morning board call troubleshooting while the CEO is traveling and quietly resolving an iCloud sync issue between meetings without ever interrupting his day.

Responsibilities

Day-to-Day Executive Support

• Serve as the single point of contact for all technology requests from the CEO and his immediate office staff providing immediate in-person and remote support 24/7.
• Proactively monitor maintain and optimize all of the CEOs devices: laptops desktops tablets smartphones smartwatches printers and accessories across macOS iOS Windows and select Linux environments.
• Manage email calendar contacts file sync and collaboration tooling (Microsoft 365 Google Workspace Zoom Teams Slack Box Dropbox) to ensure flawless reliability across all devices.
• Support CEOs use of Claude across multiple devices (laptop mobile desktop tablet) ensuring seamless setup configuration and integration of Claude products such as Claude Code the Claude desktop app and browser extensions. This role troubleshoots technical issues manages connector and MCP integrations maintains security and access controls and provides hands-on training to help the CEO leverage Claude effectively for daily executive workflows.
• Anticipate needs set up devices and credentials before they are requested; pre-stage materials for upcoming meetings travel and presentations.

Travel & Off-Site Support

• Travel with or ahead of the CEO if needed to set up and verify connectivity audio/video and presentation environments at hotels customer sites conference venues and private residences.
• Maintain a travel-ready kit of pre-configured spares adapters hotspots and backup hardware; coordinate international SIMs eSIMs and roaming plans.
• Test and rehearse technology setups in advance of board meetings keynotes customer events and media appearances to ensure zero-defect execution.

Home & Office Technology

• Own end-to-end support of the CEOs home office and residential technology environments: networking Wi-Fi VPN AV conferencing systems smart-home integrations security cameras and entertainment systems.
• Coordinate with vendors integrators and contractors (AV low-voltage networking smart home) and hold them to executive-grade SLAs.
• Maintain accurate inventory documentation and configuration records for every device license and account in the Executive Chairmans environment.

Security Privacy & Discretion

• Partner closely with the Information Security team to enforce executive protection standards: MDM endpoint detection encryption MFA password and secrets management secure file sharing and travel security protocols.
• Maintain absolute confidentiality regarding the CEOs communications schedule locations contacts and any information observed in the course of providing support.
• Recognize and escalate phishing social engineering and physical security risks; coordinate with the Executive Protection team as needed.

Collaboration with the Office of the Executive Chairman

• Work seamlessly alongside the CEOs Executive Assistant(s) Chief of Staff household staff and the broader C3 AI IT organization.
• Translate technical issues into clear non-technical language; provide quiet calm support during high-pressure moments.
• Continuously evaluate and recommend new tools devices and workflows that increase the CEOs productivity.

Qualifications

• Bachelors degree in Information Technology Computer Science or a related field or equivalent practical experience.
• 510 years of progressive IT support experience including a minimum of 3 years in a dedicated executive VIP family-office or high-net-worth support capacity.
• Expert-level proficiency across the Apple ecosystem (macOS iOS iPadOS watchOS Apple TV AirPlay iCloud Apple ID FileVault) and strong working knowledge of Windows 11 Microsoft 365 and Active Directory / Entra ID.
• Deep hands-on experience with networking (Wi-Fi 6/6E mesh systems VLANs VPN firewalls) AV/conferencing (Zoom Rooms Teams Rooms Crestron Logitech Poly) and mobile device management (Jamf Intune).
• Demonstrated ability to diagnose and resolve complex cross-domain issues quickly under pressure with minimal disruption to the executive.
• Exceptional judgment discretion and emotional intelligence; experience handling sensitive and confidential information.
• Outstanding written and verbal communication skills; able to interact comfortably with directors founders heads of state customers and household staff.
• Willingness and ability to be on-call 24/7 work non-standard hours and travel domestically and internationally on short notice.
• Valid U.S. passport and ability to obtain visas as required; clean background check.

Preferred Qualifications

• Prior experience supporting a Fortune 500 CEO founder chairman or principal of a family office.
• Familiarity with executive cybersecurity programs (digital executive protection dark-web monitoring secure communications).
• Experience with smart-home platforms (Crestron Savant Lutron Control4 Sonos Ubiquiti/UniFi Meraki).
• Industry certifications such as Apple Certified Support Professional (ACSP) CompTIA A/Network/Security Microsoft 365 Certified Cisco CCNA or Jamf 200/300.

Candidates must be authorized to work in the United States without the need for current or future company sponsorship.

California Base Pay Range

$135000 - $210000 USD