Production Account Manager Administrator III Hybrid

This position is only open to Colorado state residents.

Note: This posting may fill more than one vacancy.

Thank you for your interest in working for the State of Colorado. Join us and find meaningful work in public service to our state and its residents helping to make Colorado a great place to live and work in. Please watch the short video below for tips on applying.

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To learn more about what happens after you apply for a position with the State of Colorado please watch the short informative video

What Happens After You Apply

Colorado for All Philosophy:Colorado for Allmeans working toward a Colorado where everyone has the opportunity to succeed. It means we support the basic human rights of our neighbors regardless of gender race ethnicity religion national origin age sexual orientation gender identity citizenship status education level disability socio-economic status or any other visible or invisible identity.

TheDepartment of Personnel & Administration (DPA)is the foundation for dependable state government leading with responsiveness integrity and teamwork. We provide services to other government agencies and all Coloradans by taking bold initiative toward a government with engaged employees innovative solutions and constructive partnerships.

DPAprovides a wide range of programs and services from custodial & maintenance to financial and human resources support which assist other state agencies in fulfilling their missions. At DPA there are countless opportunities to contribute to meaningful work that supports and serves the people of Colorado. The wide variety of positions in DPA allow individuals to learn about state operations and provide for long-term career growth.

If your goal is to build a career that makes a difference and build greater public confidence in good government consider joining the dedicated people of the State of Colorado; its a chance to combine your expertise with public service. Our professionals strive to support state government and the residents of Colorado. Customer service is a key component for every position in state government as is the focus on ideas and ways to redesign the delivery of services in making state government more.

Good Government Starts Here!

Why We Want You:

We want your expertise positive energy drive to succeed and love of this great state as we work to elevate the expectations Coloradans have of their government.

What Youll Get From Us:

In return for the skilled work you do DPA provides a competitive compensation and benefits package to accompany employment opportunities. Please see the Benefits Overview videofor details on the benefits offered to employees.

Integrated Document Solutions (IDS) is a full-service end-to-end document management operation. IDS advises assists and supports each agencys needs providing a wide variety of cost-efficient document solutions at a professional level.

This position strategically aligns IDS service offerings with the needs of the customer base. This includes formulating a deep understanding of the customer initiatives and how IDS services will be applied to their specific needs. The Account Manager is responsible for building and maintaining strong client relationships while overseeing the successful delivery of products and services. Acting as the primary point of contact the Account Manager ensures client satisfaction drives account growth and coordinates with internal teams to meet business objectives.

A summary of the duties and responsibilities will include but are not limited to the following:

• Manage day-to-day client accounts ensuring deliverables are completed on time and within budget.
• Collaborate with internal teams (Production Variable Data Design and Operations) to ensure smooth execution.
• Develop proposals quotes and presentations for client review.
• Monitor account performance and proactively suggest improvements or new opportunities. This includes developing print/mail specifications analyzing cost effectiveness conducting bid requirements and ensuring the jobs are delivered timely and accurately.
• Serve as the primary contact for assigned clients fostering long-term partnerships.
• Understand client business goals challenges and needs to provide tailored solutions.
• Communicate project updates address inquiries and resolve issues promptly.

• Support contract renewals and negotiations to ensure continued client engagement.
• Contribute to growth targets by expanding account value.
• Track and report on account billing.
• Provide insights and recommendations to clients based on data and trends.
• Maintain accurate records in CRM and account management systems.

• Address issues and provide recommendations to vendors regarding paper stock design layout and finishing requirements.
• Coordinate with the Account Manager Team Lead on vendor outsourcing recommendations and cost.

*A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying.Cover letters and resumes WILL NOT be accepted in lieu of the official State of Colorado online application but may be attached. Applicants must meet the minimum qualifications to continue in the selection process for this position. Work experience and qualifications must be specifically documented on your online application. Do not use see resume or see attached statements on your application. Resumeswill notbe reviewed for minimum qualification screening. If it is determined that you meet the minimum qualifications your application will also be used as part of the comparative analysis process to identify a top group for further consideration.

Minimum Qualifications:

Experience Only:

At least six (6) years of relevant experience in client relationship management as it relates to the production business and business growth related to the work assigned to this position

OR

Education and Experience:

A combination of related education and/or relevant experience in client relationship management as it relates to the production business and business growth an occupation related to the work assigned equal to at least six (6) years

Theexceptional candidatewill possess the proven ability or accomplishment in the following preferred qualifications:

• Previous State Service related to the work assigned to the position

• History of customer/client development building strong relationships with your accounts using exceptional customer service skill set.
• Experience with United States Postal Service regulations with a detailed understanding of transactional printing
• Strong understanding of the print work processing life-cycle from order acquisition estimating proofing pre-press production delivery and follow-up.
• Ability to conceptualize the customer job requirements asking the correct and complete questions prior to job acceptance.
• Able to analyze the assigned customer base and forecast potential work and volume fluctuations as well as future needs.
• Excellent time management skills
• Working understanding of Microsoft tools like MS Word and Excel
• Familiar with working in a Customer Relationship Management system as well as Print MIS.

• Ability to work under pressure in a team structured deadline driven environment.

• Ability to multi-task with high attention to details

• A pre-employment criminal background check will be conducted as part of the selection process.

• Travel: As needed for meetings and conferences

• Department of Revenue Tax Check

Appeal Rights:

An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.

As an applicant directly affected by the results of the selection or comparative analysis process you may file a written appeal with the State Personnel Director.Review of the completed signed and submitted appeal will be timely on the basis of written material submitted by you using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email atwithin ten (10) calendar days from your receipt of notice or acknowledgement of the Departments action.

Employment Philosophy:The State of Colorado strives to build and maintain workplaces that value and respect all Coloradans. We are building a Colorado for All through a commitment to equal opportunity and hiring based on merit and fitness. The State is committed to non-discriminatory practices in hiring employment and advancement opportunities.