Guest Services Sales Supervisor

Join the Team at Symbio Wildlife Park

We are currently recruiting for two permanent roles within our Guest Services team for individuals capable of undertaking supervisory responsibilities.

Guest Services Sales Supervisor (Full Time)

We are seeking a full-time Guest Services Sales Supervisor to oversee the day-to-day operations of our Retail and Admissions areas at Symbio Wildlife Park.

This role is ideal for someone who thrives in a customer-focused environment enjoys supporting a team and takes pride in delivering excellent guest experiences.

This position sits above our Guest Services Sales Assistants providing supervision and operational support however it is not a management role.

Important:The advertised roles are Guest Services roles and are not related to animal care or zookeeping nor do they provide a pathway into zookeeping roles. We are seeking applicants who are passionate about guest experience retail and visitor services. If your career goal is to become a zookeeper this position would not be suitable.

Key Responsibilities

• Supervise the daily operations of Admissions and Retail
• Provide guidance mentoring and support to the Guest Services team
• Deliver exceptional customer service and confidently engage with guests
• Assist with cash handling and end-of-day cash-ups
• Support inventory management and stock control
• Assist with administrative tasks including bookings phone enquiries and emails
• Help maintain a positive and energetic team environment

About the Role

• Full-time position
• Roster: Sunday Thursday

What Were Looking For

• Strong organisational skills and efficiency in a busy environment
• Ability to supervise and motivate staff
• Excellent communication and guest engagement skills
• Confident in a customer-facing role
• Highly energetic with a positive attitude
• Ability to support operational systems and processes
• First Aid qualification or willingness to obtain

Career Development

There may be future opportunities to grow into a Team Leader role for the right candidate. However applicants should apply with the expectation of the roles outlined above rather than anticipating immediate progression to a Team Leader position.

Guest Services Sales Assistant

(Full Time or Part Time Opportunity)

We are also seeking a Guest Services Sales Assistant to join our team in a customer-facing role across Admissions and Retail.

Availability Requirements

Applicants must be available to work Fridays and Saturdays as part of their roster.

Preferred roster patterns include:

• Tuesday Saturday or
• Wednesday Saturday
• If part-time Shifts must cover either opening or closing hours at a minimum with both opening and closing coverage required on Fridays and Saturdays.

Applicants must be available to work Fridays and Saturdays as part of their roster.

Key Responsibilities

• Deliver exceptional customer service
• Process ticket sales and retail transactions
• Assist with guest enquiries in person via phone and email
• Support retail presentation and stock management
• Assist with general guest services operations

This role will also act as the supervisor in the absence of the Guest Services Sales Supervisor so applicants should be confident stepping into a leadership role when required.

Applications:

Suitable applicants to apply to

Please be sure to include a cover letter and the role you are applying for.

We are seeking to appoint suitable candidates as soon as possible.

Due to the expected volume of applications only shortlisted candidates will be contacted.