Cloud Support Engineer – Backup & Disaster Recovery

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About Commvault

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover take action and rapidly recover from cyberattacks keeping data safe and businesses resilient. The companys unique AI-powered platform combines best-in-class data protection exceptional data security advanced data intelligence and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years more than 100000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks improve governance and do more with data.

Cloud Support Engineer Backup & Disaster Recovery

The Opportunity:

We are seeking a highly motivatedCloud Support Engineer (Technical Support Specialist Tier 2)to join our team. The ideal candidate has strongexpertisein cloud platformsbackups and disaster recovery methodologies and thrives in a fast-paced environment solving complex technical issues.

This individual will serve as a subject matter expert for theClumioplatform and its data protection offerings across multi-cloud environments (AWS GCP Azure) with a solid understanding of computing security storage and database concepts.

You will work closely with Premier and Enterprise customers to help them adopt andoptimizethe platform while collaborating with cross-functional teams to drive issue resolution and product improvements.

What youll do

• Respond toCustomerrequests viaphone chat and ticketing systemsin a fast-paced support environment.
• Build strong relationships withPremier and Enterprise customers gaining deep knowledge of their environments.
• Troubleshoot and reproduce complex issues collaborating with engineering and product teams to drive resolution to closure with strong ownership.
• Participate in routinehealth check meetingswith Enterprise customers.
• Develop andmaintaindocumentation and knowledge base articlesacross various technologies.
• Provide product feedback to engineering and product teams based on recurring customer pain points and feature requests.
• Educate customers on best practices and effective use of the platform.

Who you are

• 3-5 years of strong experience with Cloud platforms (AWS GCP Azure) and well versed in IAM concepts computing storage and databases in those platforms.
• 1-2 years of experience in Backup and Disaster Recovery methodologies.
• Working knowledge of Terraform or other Infrastructure-as-Code tools.
• Required to have any Cloud Associate-level certifications (AWS GCP).
• Strong analytical troubleshooting and communication skills.
• Ability to work during US East and EMEA hours.

Preferred Qualifications

• Experience working in enterprise support or customer-facing technical roles within cloud or data protection domainswiththe abilityto act as a trusted technical advisor tothosecustomers aligning platform capabilities with customer businessobjectives.
• Experienceleading technical discussionstroubleshootingandpost-incident reviews.
• Exposure in Technical Account Management (TAM) and/orProfessionalServicesresponsibilitiessuchasonboarding implementation guidance architecture reviewsand best-practice recommendations such as conducting regular health checks capacity planning discussions and proactive risk assessments.
• Familiarity with automation and scripting to improve operational efficiency and customer outcomes.

Youll love working here because...

• Collaborate with amazing driven and supportive team members.
• Enjoy continuous professional growth through product training development programs and clear career pathways.
• Work on high-impact large-scale cloud data protection systems used by global enterprises.
• Thrive in an inclusive open culture with opportunities to connect through our Community Guilds.
• If you are passionate about cloud technologies problem-solving and delivering world-class customer support we would love to hear from you!

Ready to #makeyourmark at Commvault Apply now!