Office Manager

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Closing Date:

05/26/2026

Type of Position:

ClericalNo

Job Type:

RegularNo

Institution Name:

University of Arkansas at Little Rock

The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock we prepare our more than 8900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission UA Little Rock is a driving force in Little Rocks thriving cultural community and a major component of the city and states growing profile as a regional leader in research technology transfer economic development and job creation.

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Department:

Student Retention Initiatives of Job Duties:The Office Manager is a 12-month benefits-eligible position. It will serve as a front-line customer service representative and provide administrative and data management support for the Academic Affairs Retention Office including preparing special reports and coordinating assigned office activities. The incumbent will work with current and prospective UA Little Rock employees students and their families. This position will manage student employment travel expenses scheduling reimbursements community engagement records and budget preparations website updates correspondence and other clerical duties as assigned. This position provides general office management support and project and event management for the AARO office. This position reports directly to the Director of Academic Affairs Retention Office. This position is governed by state and federal laws and agency/institution policy.

Qualifications:

Required Education and/or Experience:

• Earned Bachelors degree;

• Minimum of one year of customer service experience;

• Minimum of one year of budget experience.

Preferred Education and/or Experience:

• Two years of customer service work experience;

• Two years of budget experience;

• Multiple student management systems and database support;

• Prior work experience as an administrative assistant;

• Prior experience hiring and supervising employees;

• Prior experience with Workday;

• Prior work experience in higher education;

• Strong word processing spreadsheet skills editing skills and communication skills.

Job Duties and Responsibilities:

Administrative Event Planning:

• Provide logistical support for event planning implementation and assessment;

• Complete event and special project tasks list in a timely and precise manner;

• Compile regular event report summaries and final assessments for review by the Director;

Care Team Support:

• Provide frontline triage of incoming referrals calls and walk-in inquiries for appropriate staff assignment or resource referral;

• Manage and maintain the Care Team Excel sheet ensuring regular sorting cleaning and data integrity.

• Coordinate graduation regalia hardship program;

Customer Service:

• Provide assistance and clarification to potential students current students graduates and/or program affiliates;

• Answer incoming calls/emails and forward them to the appropriate staff member if necessary and/or document all messages;

• Assist students in scheduling success coaching appointments

• Assist with overall customer service departmental goals by supporting other employees and/or student workers when needed.

Office Management:

• Assist with data entry imaging and electronic filing utilizing proprietary databases;

• Collate applicant student and graduate data and prepare required internal and external reports as assigned;

• Hire train supervise and evaluate student work-study employees;

• Process incoming and outgoing mail;

• Maintain Student Success website;

• Support Student Success social media content.

Budget & Purchasing Support:

• Maintain office budget and office P-card;

• Support and coordinate office travel needs;

• Purchase and maintain office and programming supplies;

• Perform other duties as assigned.

Knowledge Skills and Abilities:

• Knowledge and experience with office administration and reception;

• Knowledge of campus support services available to students;

• Knowledge and experience with databases spreadsheets and word processing;

• Knowledge of Workday hiring budget reports requisitions/purchase orders;

• Knowledge of WordPress Google Services and Workday;

• Supervisory skills;

• Create and review financial records and prepare reports;

• Strong Communication skills - both orally and in writing;

• Proofreading and editing skills;

• Website management skills;

• Excellent organizational skills;

• Problem-solving skills

• Ability to work independently when appropriate as part of a team and to follow instructions.

• Ability to prioritize and organize multiple tasks;

• Ability to demonstrate patience and accuracy in resolving student faculty and staff concerns;

• Ability to develop interpret and apply policies and procedures;

• Ability to use customer service initiatives to support students and the campus community;

• Ability to collate student data and maintain accurate progression reports;

• Ability to support diverse student populations.

Additional Information:

$39600.00Cover Letter/Letter of Application List of three Professional References (name email business title) ResumeUnofficial/Official Transcript(s)

Special Instructions to Applicants:

Brandon Sollars Director

All application materials must be uploaded to the University of Arkansas System Career Site

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Criminal Background Check Financial Credit Check Sex Offender Registry

The University of Arkansas at Little Rock is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions there may also be a financial (credit) background check a Motor Vehicle Registry (MVR) check and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential non-discriminatory manner consistent with state and federal law.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law including age race color national origin disability religion protected veteran status military service genetic information sex sexual preference or pregnancy. Questions or concerns about the application of Title IX which prohibits discrimination on the basis of sex may be sent to the Universitys Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:

Hearing Manipulate items with fingers including keyboarding Sitting Talking Walking

Frequent Physical Activity:

Crouching Feeling Hearing Kneeling Lifting Manipulate items with fingers including keyboarding Pulling Pushing Reaching Sitting Standing Talking Walking

Occasional Physical Activity:

Crouching Grasping Kneeling Lifting Pulling Pushing Reaching

Benefits Eligible:

Yes