Ops Support Expert, NASC, North America Supply Chain (NASC)

Amazon is a global leader in e-commerce and cloud computing headquartered in Seattle Washington. Since its inception in 1995 Amazon has strived to be the worlds most customer-centric company catering to a global customer base which includes not only consumers but also our sellers and vendors (selling partners). Our platform empowers
world-class retail brands and individual sellers to increase sales and reach new customers.

The Process Associate (Level 3) executes defined workflows in an SOP-driven environment ensuring tasks are completed accurately consistently and within SLA timelines. The role requires strict adherence to standard operating procedures with a focus on quality productivity and compliance.

The role operates in a fast-paced environment and requires a self-starter with strong attention to detail and analytical rigor. The candidate should be able to work effectively across teams partners and leadership using data to drive clear and structured communication. The role also requires the ability to independently identify and resolve issues with minimal guidance.

Key job responsibilities
Execute tasks in line with defined SOPs ensuring accuracy and turn around time adherence
Perform input validations and follow checklists to ensure completeness of outputs
Identify and flag defects exceptions and SOP gaps to relevant stakeholders
Maintain process compliance and documentation standards
Support volume spikes and task transitions based on business needs
Navigate internal tools and use MS Office (especially Excel) to track analyze and manage data workflows
Make sound decisions when handling ambiguous or incomplete information
Adapt to changing priorities volume spikes and task transitions without impacting metrics
Participate in training and cross-skilling across multiple tasks
Identify operational challenges and recommend improvements including automation and process enhancements
Work in rotational shifts within a 24/7 environment with weekly offs on any two days

- Bachelors degree
- Communication Skills: Strong verbal and written English communication skills
- 1 years of relevant work experience.
- Strong attention to detail and ability to follow structured instructions
- Analytical and problem-solving skills
- Ability to manage repetitive tasks across different workflows with high accuracy

- Experience in operations or SOP-driven environments
- Familiarity with quality metrics and audit processes
- Ability to handle multiple tasks with quick turnaround times
- Technical Skills: Proficiency in MS Excel. Knowledge of VBA SQL and Data Warehousing is a plus.
- Key Metrics: Productivity (TPH/Output per hour) Quality/Error Rate SLA/TAT adherence SOP compliance

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