Cobrand Acquisitions Product Manager Vice President

The Cobrand Acquisitions and Onboarding Capabilities Product Manager is responsible for defining and delivering digital card acquisition and onboarding capabilities across the Partner Card portfolio. This role sits within the Cobrand Cards organization of Card Services a key business within Chases Consumer & Community Banking group.

The Product Manager will set product strategy and drive execution across initiatives that improve application conversion reduce friction accelerate activation and early-life engagement and support profitable portfolio growth. The role requires strong core credit card and payments domain expertise including the end-to-end origination and onboarding lifecycle and the ability to translate customer partner and business needs into scalable capabilities delivered through API-based solutions and data integrations.

This is a people leader role with responsibility for managing a small team of product analysts and project managers establishing a strong operating cadence and ensuring consistent delivery discipline and measurable outcomes across workstreams.

Product Strategy & Roadmap: Define and drive the product strategy and multi-year roadmap for card acquisition and onboarding capabilities across the Partner Card portfolio balancing customer experience risk partner requirements and delivery complexity.

End-to-End Product Delivery: Own end-to-end product delivery from discovery through launch and iteration including clear problem statements requirements epics/user stories acceptance criteria dependency management and release readiness.

Core Card & Payments Expertise: Apply deep core card and payments product management expertise to inform product design and prioritization across acquisition and onboarding including origination flows decisioning and identity verification considerations account setup fulfillment digital provisioning and downstream servicing handoffs.

Cross-Functional Execution: Lead cross-functional execution with Technology Operations Risk Legal Compliance Marketing and Data/Analytics partners to deliver secure compliant and high-performing customer experiences.

Profitability & Portfolio Growth Levers: Identify and optimize key levers across the acquisition funnel and early-life onboarding journey with explicit linkage to profitability and portfolio growth outcomes for new accounts including cost of acquisition activation early spend credit quality attrition and lifetime value drivers.

Performance Measurement & Analytics: Establish and own performance measurement and analytics for acquisition and onboarding capabilities including KPI definition dashboarding test-and-learn approaches and ongoing optimization based on measured results.

Customer Experience Optimization: Drive customer experience optimization through journey diagnostics customer research and usability testing translating insights into prioritized improvements that reduce friction and improve conversion and onboarding outcomes.

Cobrand and Partner Alignment: Partner with cobrand stakeholders and where applicable cobrand partners to align on priorities requirements and delivery timelines; manage partner-influenced roadmaps and coordination forums as needed.

People Leadership: Lead and develop a small team of product analysts and project managers including goal setting coaching performance management and establishing standards for execution documentation and stakeholder communication.

Delivery Support Resources: Manage delivery support resources as needed (including consultants and vendors) ensuring scope clarity quality control and accountability to outcomes.

Agile Operating Rhythm: Lead Agile operating rhythms including refinement sprint planning standups reviews and retrospectives; ensure high-quality backlogs and predictable delivery.

Production Oversight: Provide production oversight for owned capabilities including prioritization of defects and enhancements incident triage participation and mitigation/remediation coordination.

Experience Requirement: 8 years of relevant experience in credit card and/or payments product management at a card issuer payments network or relevant management consulting firm.

Acquisition and Onboarding Depth: Demonstrated depth in end-to-end card acquisition and onboarding including digital application experiences conversion optimization onboarding/activation and early-life customer engagement.

Product Strategy: Strong product strategy capabilities including roadmap development prioritization frameworks and the ability to articulate tradeoffs and business cases to senior stakeholders.

Product Delivery: Proven core competency in product delivery with experience leading complex cross-functional initiatives from discovery through launch and sustaining performance post-launch.

Profitability and Growth Levers: Strong understanding of new account profitability and portfolio growth levers including acquisition economics activation early spend stimulation credit quality dynamics attrition and customer lifetime value drivers.

Analytics and Performance Measurement: Strong analytics and performance measurement discipline including KPI definition funnel measurement test-and-learn methods and ability to translate data into clear product decisions.

APIs and Data Integrations: Experience partnering with engineering teams on API-based solutions and data integrations including the ability to define requirements data needs and integration patterns that support scalable capabilities.

People Leadership: Demonstrated people leadership experience including managing and developing a small team of product analysts and project managers and establishing effective delivery operating models.

Stakeholder Management: Strong stakeholder management and communication skills with the ability to influence across Technology Risk Operations Marketing and partner-facing teams.

Agile and Tooling: Proficiency with Agile practices and tooling (e.g. backlog management story writing sprint ceremonies); familiarity with JIRA preferred.

Cobrand Partner Management: Cobrand partner management experience or exposure is highly desirable including comfort operating in partner-influenced roadmaps and joint planning environments.

• Deep core card and payments product manager who can operate credibly across origination onboarding and downstream lifecycle considerations.
• Strategically minded leader who translates business objectives into crisp roadmaps and measurable outcomes while maintaining strong delivery accountability.
• Analytics-driven decision-maker with a strong orientation toward performance measurement experimentation and continuous optimization.
• Customer experience advocate with a practical understanding of where friction occurs in acquisition and onboarding and how to remove it without compromising controls.
• Effective people leader who builds high-performing teams sets clear expectations and creates disciplined delivery habits.
• Strong cross-functional influencer who navigates complex stakeholder environments makes clear tradeoffs and drives alignment to execution.
• Comfortable operating in partner-influenced environments; able to incorporate cobrand partner requirements while protecting customer experience delivery quality and portfolio outcomes.