VP, Center of Excellence
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Job Location:
Alpharetta, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
With our Center of Excellence (CoE) in place and a strong foundation already built we are seeking a senior leader who can elevate our capabilities and deepen expertise across three distinct stakeholder groups: the SpryPoint team our growing system integrator ecosystem and our clients.
This role reports to our Chief Customer Officer and leads a team of approximately 8-10 across two core functions: Learning & Development and Training & Enablement. This leader will step into an established and functioning organization gain a deep understanding of the full stakeholder ecosystem and elevate the CoE to best-in-class enablement excellence. The foundation is already in place this role is focused on refinement operational scale and sophistication rather than reinvention.
The CoE exists to strengthen how we enable our people partners and clients with the knowledge skills and best practices needed to drive consistent high-quality outcomes across the customer journey. Success in this role requires a leader who can influence align and collaborate effectively at the most senior levels of the organization someone who earns trust through results and brings others along through vision.
This is a high-visibility high-impact leadership role with executive sponsorship and cross-functional alignment at the ELT and Board level.
The perfect opportunity for a leader who excels at scaling capability elevating performance systems and turning strong foundations into truly exceptional enablement functions that drive measurable impact across clients partners and internal teams.
This is a hybrid role based out of our Atlanta GA office. We expect a minimum of three days per week in office -- candidates must be located in the Atlanta area and be comfortable with a hybrid working arrangement.
Responsibilities
The mandate of this role is to evolve the CoE into a more strategic scalable and insight-led enablement function that strengthens performance across internal teams SI partners and clients.
This includes:
- Defining and owning the CoE strategy across internal teams SI partners and clients
- Reframing the CoE roadmap through a customer journey lens ensuring enablement is aligned to each stage of adoption implementation and expansion
- Aligning capability development across stakeholder groups to ensure consistent role-based learning and performance uplift
- Designing and evolving SpryPoints certification strategy for clients and SI partners with a focus on scalability ecosystem adoption and long-term revenue potential
- Scaling structured training and methodology to improve delivery outcomes utilization and customer satisfaction
- Evolving the CoE into a function that increasingly contributes to value creation including potential revenue-generating certification models over time
- Ensuring strong alignment with Client Solutions and broader Client Experience stakeholders to improve delivery effectiveness and business outcomes
- Maintaining executive-level visibility with responsibility for presenting strategy progress and impact at the ELT and Board level
Capabilities Building and Development
- Evolve and scale training programs that reduce ramp time and deepen industry product and consulting capability
- Continuously improve methodologies standards and frameworks including implementation playbooks governance models workflows and quality standards
- Identify capability gaps across delivery teams and design targeted interventions to improve performance and scalability
Training Certification & Enablement
This function oversees the strategy governance and evolution of all structured learning certification and enablement programs across internal teams SI partners and clients.
This role leads a multi-disciplinary enablement organization including an L&D Manager and a specialized team focused on business process improvement knowledge management and operational excellence as well as the establishment and ongoing evolution of a formal certification program for clients and SI partners.
This includes:
- Providing strategic leadership and ongoing coaching support to the L&D Manager as they scale the Learning & Development team and execution model
- Ensuring strong collaboration between L&D SMEs and the operational excellence team so expertise is consistently translated into scalable learning onboarding and certification programs
- Overseeing structured role-based learning across products business processes and delivery functions
- Driving consistency across onboarding training documentation and operational processes
- Designing and evolving SpryPoints certification strategy for clients and SI partners including the launch and ongoing management of a formal certification program
- Leading the implementation and evolution of a modern Learning Management System (LMS)
- Overseeing SpryPoints Living Lab as a hands-on learning and product demonstration environment
- Partnering across the organization to mature SpryPoint Academy as a scalable internal learning platform
- Continuously assessing enablement effectiveness and guiding strategic improvements across programs
Cross Functional Enablement & Alignment
This role plays a critical cross-functional leadership and alignment function across delivery practices organizational priorities and stakeholder groups. Success requires the ability to influence without authority build trusted relationships and drive alignment across all levels of the organization from front-line teams through SVP ELT and Board stakeholders.
This includes:
- Partnering closely with the PMO and Operations to ensure consistency between CoE standards and real-world delivery execution
- Collaborating across Client Solutions Product and Client Success to embed enablement programs into operational delivery models
- Building strong relationships with senior leaders to identify capability gaps and align on priorities
- Ensuring alignment between methodology training content product evolution and broader business objectives
- Acting as a connector across teams to ensure consistent communication alignment and execution as the organization scales
Qualifications and Competencies
- Proven experience leading and evolving a Center of Excellence or enablement function within a Professional Services organization in an enterprise B2B software environment
- Demonstrated success designing launching and scaling certification programs for external stakeholders (clients SIs or partners) this is a core requirement
- Experience evolving certification or enablement programs into strategic or revenue-generating assets
- 810 years of progressive leadership experience across professional services delivery excellence or enablement functions
- Strong understanding of the end-to-end customer and partner journey and how enablement drives outcomes at each stage
- Executive presence with the ability to influence align and operate effectively at ELT and Board level
- Proven ability to define multi-year strategy and translate it into scalable operationalized programs
- Strong understanding of project delivery methodologies (Agile Waterfall) and frameworks (PMBOK)
- Experience with LMS platforms knowledge management tools (e.g. Confluence) and delivery systems (e.g. Jira Microsoft Project Kantata or similar)
- Bachelors degree in Business Engineering Computer Science or related field
- Willingness to travel up to 20%
Required Experience:
Exec
About Company
SpryPoint is here to help utilities bridge the gap in how you use technology today and tomorrow.
