Lead Application Manager

NOW HIRING: Lead Application Manager

POSITION SUMMARY:

The Lead Application Manager is accountable for the end-to-end management of a portfolio of business-critical applications ensuring they are secure robust cost-effective and fit for purpose. You will provide clear service ownership across the full application lifecycle. It balances stability of BAU operations with continuous improvement. Additionally it leads delivery of agreed changes from requirements and design through testing deployment and transition to BAU.

The Lead Application Manager works with business owners product and delivery teams architects security data and third-party suppliers. We aim this collaboration at defining service expectations and ensuring support change control and performance management. You will lead operational governance for assigned applications understanding prioritising and addressing incidents problems risks dependencies and technical debt and to stakeholders delivering measurable service outcomes.

You will report to the Solution Delivery Director.

WHAT YOU WILL DO:

• Oversee application services across their full lifecycle (run grow transform and retire)
• Lead delivery of enhancementsfrom requirements through to deployment and BAU
• Drive operational excellence across incident problem and change management
• Manage application performance availability and riskusing data to improve outcomes
• Oversee integrations dependencies and technical architecture to ensure stability and scalability
• Be the main escalation point for major incidents and business-critical issues
• Partner with business stakeholders to define priorities SLAs and service improvements
• Manage third-party suppliers and ensure strong performance against SLAs
• Identify and reduce technical debt while optimising cost and performance

WHAT YOU BRING:

• Degree or equivalent experience in Information Systems Computer Science or a related discipline.
• ITIL Foundation (or higher) or equivalent service management qualification/experience.
• Agile/Lean certification or demonstrable experience working in Agile delivery environments.
• Vendor management or contract management training/experience
• Cloud fundamentals (e.g. AWS Cloud Practitioner Azure Fundamentals) or equivalent experience operating cloud-hosted applications.
• Security risk or compliance-related certification (desirable) and/or practical experience supporting audits and control requirements.

Limited Travel: There is an expectation the candidate will need to travel to the different sites based on business needs.

WHAT SUCCESS LOOKS LIKE:

• Applications are stable secure and performing optimally
• Incidents are resolved quickly with lasting fixes implemented
• Stakeholder confidence in service reliability and delivery
• Continuous improvements drive better user experience and lower risk
• Clear visibility of performance costs and roadmap across your portfolio

BENEFITS OF WORKING AT THE RAINFOREST ALLIANCE:

• Be a part of a global organization with a strong mission and a collaborative respectful and accountable culture.
• Enjoy opportunities for professional growth and career development.
• Benefit from remote working flexibility and flexible hybrid working environment.
• Receive a competitive salary package.

• A favourable timeâoff policy including annual leave and Resilience Days to help you recharge and balance life outside of work.

• Prioritize your wellbeing. We have numerous ways to promote work-life balance so you get the chance to take some time off recharge and remain at your best. This includes:

  • Resilience and personal leave days
  • Employee assistance programs
  • Wellbeing activities
  • Sabbatical opportunities.

Apply now and lets grow together. We look forward to hearing from you and exploring how your skills can help us advance our mission.


Level: 3

Deadline: 22 May 2026

Notes: Only candidates legally authorized to work in the Netherlands or the UKwill be considered.

If you have any questions about the job vacancy please contact the HR department:

The Rainforest Alliance encourages diversity and inclusion across the global organization. With this commitment to diversity we are proud to be an equal opportunity employer and do not discriminate on the basis of gender race color ethnicity religion sexual orientation gender identity ages disability and any other protected group.

Required Experience:

Manager