Senior Executive, Operations Excellence

Operational Excellence & Process Improvement

• Lead and execute continuous improvement initiatives across operational functions.

• Identify process gaps inefficiencies and improvement opportunities through data analysis and operational reviews.

• Develop and implement structured process improvement frameworks to improve productivity quality and cost efficiency.

• Conduct root cause analysis on operational failures and recommend corrective actions.

• Benchmark internal operational performance against industry standards and identify improvement opportunities.

Data Analytics & Reporting

• Perform hands-on analysis of operational data to identify trends bottlenecks and performance issues.

• Develop maintain and automate operational dashboards and reports using tools such as Microsoft Excel Power BI or similar BI tools.

• Provide regular performance reports with actionable insights for management review.

• Work closely with Business Intelligence teams to improve data visibility and reporting efficiency.

Project Management

• Lead cross-functional improvement projects from planning through implementation.

• Manage project timelines scope risks and deliverables to ensure successful execution.

• Facilitate weekly or monthly operational performance review meetings with stakeholders.

• Escalate project risks or unresolved issues with recommended solutions.

Training & Capability Development

• Develop operational training modules and process documentation.

• Conduct training sessions and workshops for operations teams.

• Coach and mentor staff on continuous improvement methodologies and best practices.

• Maintain and update operational knowledge bases.

Stakeholder Management

• Partner with operations leaders to identify performance gaps and improvement initiatives.

• Conduct site visits and operational reviews to ensure process compliance and operational consistency.

• Drive adoption of a data-driven and continuous improvement culture across the organization.

• 35 years of experience in operational excellence process improvement business analytics or operations management.

• Bachelors Degree in Supply Chain Management Industrial Engineering Business Administration Logistics or related field.

• Strong analytical problem-solving project management and stakeholder management skills.

• Proficient in Microsoft Excel and BI tools (e.g. Power BI Tableau); knowledge of SQL / Python is an advantage with willingness to travel for site visits.

• Experience within logistics courier supply chain warehousing or operational environments is preferred.

• Proven track record in leading process improvement projects with measurable business outcomes.