Patient Access Representative Assistant Manager

• Greets and interacts with patients in a friendly and polite manner
• Perform data entry through Electronic Medical Record system
• Maintain medical records and patient confidentiality
• Answer phone calls in a friendly manner
• Register patients and schedule appointments
• Ability to multitask and move between responsibilities in fluid manner
• Adheres to all accrediting body hospital standards and Policies in place
• Monitors supplies and inventory as needed
• Leads coordinates delegates and monitors your contact center staff
• Talks with patients and works Telephone encounters within 24 hours of receiving
• Takes on the responsibility of finding replacements or coverage when employees are out.
• Keep all process documents up to date and valid
• Keeps org and accountability charts up to date as changes happen
• Helps assess employee performance completes reviews and coordinates all behavior and actions to the manager
• Participates in system conversions and process improvements
• Effectively communicates all changes or mistakes with staff in a timely manner and making sure that there is no confusion
• Pulls phone calls and scores based on the scorecard that is provided to you.
• Identify all potential issues and bring them up during level 10s
• Schedule time with manager for one on ones at least once a quarter
• Approve all time cards by Friday at 5pm
• Run all required reports for scorecards
• Communicate with the designated department manager or leads to bridge any gaps in communication
• Provides leadership and support in problem solving within and outside of the patient access department
• Demonstrates the ability to make decisions and delegate responsibility in order to assure high quality performance and efficiency within your team.
• Conduct/attend weekly patient access level 10 have scorecard updated every week and review at your Level 10 meetings.
• Travel to various locations to oversee operational processes and ensure consistency across sites.
• Provide on-site support and oversight to ensure compliance with company procedures.
• Assist in managing and improving processes at multiple locations through periodic travel.
• All other duties as assigned

• Able to provide eligibility for employment for any U.S. employer
• High school diploma or general education degree (GED) required
• Associates or Bachelors Degree in Business or related field preferred
• 6 months of relevant customer service experience preferred
• Excellent phone skills and interpersonal
• Knowledge of medical terminology
• Knowledge of Insurance Verification
• Ability to multitask and move between responsibilities in fluid manner
• Problem solving skills
• Good data entry skills
• Proficiency with computers with strong typing skills
• Ability to relate and work effectively with others.
• Demonstrated skills in verbal and written English communications for safe and effective patient care and to meet documentation standards.
• Proven excellence in patient safety and care
• Friendly empathetic & respectful
• Reliable in work results timeliness & attendance
• Ability to relate to and work effectively with a wonderfully diverse populace
• Able to work in a fast-paced and stressful environment while maintaining positive energy
• Able to work under pressure and in situations that benefit from patience tact stamina and endurance
• Detailed oriented conscientious and committed to precision in work results
• Committed to contributing to a positive environment even in rapidly changing circumstances.
• Is aware of standards and performs in accordance with them.
• Strong attention to detail.

Required Experience:

Manager