Associate Solution Engineer (English Speaking)

Location:Remote - ColombiaWork Arrangement:Remote

About This Role

Hyland is looking for a curious and driven Associate Solution Engineer to join our this role you will support the delivery of professional solutions to business stakeholders by translating business process requirements into technical solutions through design implementation testing and training. Working alongside experienced team members you will gain hands-on exposure to the full solution delivery lifecycle while building strong foundational skills. If youre eager to grow your technical expertise and make a meaningful impact for our customers wed love to hear from you.

Your Role Responsibilities Heres What Youll Do.

• Design prototype and build basic business solutions following best practices to meet business needs based on feedback from stakeholders; safeguard the security integrity and confidentiality of internal systems and data by following company security protocols.
• Test basic business solutions and ensure performance is as designed; work with team members to identify and resolve any issues.
• Document basic solutions to allow the support team to effectively assist business customers and ensure easy ongoing maintenance; transition key information to the support team.
• Participate in business analysis activities to assist in gathering information about business processes and customer needs from key stakeholders; assist in the documentation and presentation of basic business analysis and solution requirements for validation and approval.
• Assist with the migration of business solutions into environments and support stakeholders throughout the migration process with guidance from team members.
• Compose training materials and conduct training sessions for end users with guidance from team members; comply with all corporate and departmental privacy and data security policies and practices including Hylands Information Systems Security Policy.

Role Essentials

• Bachelors degree; strong problem-solving critical thinking and analytical skills; ability to thrive in a fast-paced deadline-driven environment.
• Good oral and written communication skillsthat demonstrate a professional demeanor and the ability to interact with others with discretion and tact; fluency in English required.
• Collaboration skillsapplied successfully within a team as well as with other areas; ability to thoroughly investigate situations and ask probing questions to successfully obtain quality information.
• Knowledge of relational databasessuch as Microsoft SQL Server; knowledge of object-oriented programming languages such as C# Apex or Python.
• Ability to effectively manage a consistent customer-oriented project workload; proactively communicates project delays to the management team; up to 5% travel time required.

Technology Tools

• Microsoft SQL Server
• C# / Apex / Python
• Business Analysis & Documentation Tools
• Solution Design & Prototyping Tools

What Wed Like to See (Preferred Skills)

• Hands-on experience with Microsoft SQL Serveror other relational databases in a professional or academic setting.
• Experience with object-oriented programming languagessuch as C# Apex or Python; familiarity with solution design and development best practices.
• Experience participating in business analysis activities including requirements gathering process documentation and stakeholder presentations.
• Familiarity with solution migration planning and deployment processes; experience supporting stakeholders through system transitions with minimal disruption.
• Experience developing and delivering end-user training materials; ability to communicate technical concepts clearly and effectively to non-technical audiences.

About Hyland

Hyland is the pioneer of the Content Innovation Cloud delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. Hyland. All rights reserved.

Trusted by thousands of organizations worldwide including many of the Fortune 100 Hylands solutions create the foundation for a connected agentic enterprise where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hylands platform and services please visit .

#HylandLife

Since 1991 it has been Hylands mission to help our employees customers and partners exceed their potential with our industryleading content services platform. Our employees exude a contagious energy and are passionate about what they do whether its helping customers succeed raising up their fellow Hylanders or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employeecentric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive inclusive workplace is imperative to sustainable success.

As weve grown to a company of nearly 4000 strong we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

Equal Opportunity Statement

Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications verify identity and comply with legal requirements.