AJCC Site Lead

The Fresno Regional Workforce Development Board (FRWDB) is a Joint Powers Authority between the City and County of Fresno with a business-led model to help local organizations meet their workforce needs.

We are currently seeking an experienced AJCC Site Lead to provide onsite leadership guidance and support to Basic Career Services staff ensuring that staff are meeting expectations following procedures and delivering services effectively. Under the direction of the AJCC Operations Manager the AJCC Site Lead will be responsible for overseeing the day-to-day operations of an assigned Americas Job Center of California (AJCC) location within Fresno County. This role will serve as the primary on-site point of coordination for daily operations and support the implementation of system-wide policies and procedures.

Essential Duties include (but are not limited to):

• Oversee daily operations of an assigned AJCC location within Fresno County ensuring services are delivered efficiently and consistently.
• Ensure staff deliver high-quality professional and customer-focused services in alignment with FRWDB expectations.
• Monitor daily customer flow service delivery and staff performance and address any operational issues
• Support implementation of standard operating procedures and ensure adherence to policies guidelines and service expectations.
• Serve as the primary point of contact at the site for operational coordination and communication with the AJCC Operations Manager.
• Communicate regularly with staff and leadership regarding site performance challenges and operational needs.
• Support training coaching and development of staff to improve service delivery and performance.
• Ensure consistent delivery of Basic Career Services including resource room services job search assistance and customer engagement.
• Assist in maintaining accurate records documentation and use of systems in compliance with applicable requirements.
• Ensure compliance with all applicable federal state and local regulations including WIOA requirements.
• Identify and escalate operational issues service gaps and improvement opportunities as necessary.

The ideal candidate will possess these qualifications:

• 3 years of progressively responsible experience in workforce development program operations customer service delivery including leading or supervising staff.
• Bachelors degree in Business Administration Marketing Public Administration or a closely related field is preferred.
• Fluent speaking and writing in English required bilingual abilities in Spanish preferred.
• Valid California drivers license personal vehicle insurance and source of reliable transportation.
• Ability to communicate effectively with diverse populations including English Language Learners.
• Strong organizational problem solving and time management skills including proficiency in MS Office Suite.
• Strong oral and written communication skills including grammar spelling and punctuation: ability to accurately proofread and edit a variety of documents.

Excellent benefits package including 100% paid health and Life insurance for the employee 80% paid health for dependents. Paid vacation and company paid retirement plan with a 7% company contribution educational tuition assistance program and competitive salary in the range of $25.16 - $28.21 / hour DOE.