Field Services Technician

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported then Associated Bank may be the right place for you.

Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires.

Key Accountabilities

• Provide on-site hardware repair and troubleshooting support for PCs laptops printers servers IP telephones ATMs and related technology equipment.
• Configure deploy and maintain laptops and peripheral devices to support colleague onboarding transitions and ongoing business needs.
• Diagnose and resolve connectivity communication and network-related issues in partnership with internal IT teams.
• Lead or support technology installations relocations and infrastructure upgrade projects while ensuring timely completion.
• Perform preventive maintenance inventory audits and equipment tracking to maintain operational accuracy and reliability.
• Develop and maintain technical documentation procedures and user support materials for supported hardware and systems.
• Support executive meetings and business presentations through audio/video and technical setup assistance.
• Recommend hardware replacements or improvements based on service history performance trends and operational needs.
• Travel to company locations as needed to support field operations; a company vehicle is provided for business travel.

Education & Experience

• Associates degree in Computer Servicing Network Servicing Electromechanical Technology or equivalent combination of education and experience.
• 2 years of experience troubleshooting and repairing PCs laptops servers printers multifunction devices and IP telephones.
• Experience supporting Microsoft Windows environments Microsoft Office Suite and Cat5e/Cat6 network cabling infrastructure.
• Valid drivers license and reliable transportation.
• Ability to obtain HP Data Card and Lexmark service certifications within 1 year of hire.

Preferred

• 4 years of experience supporting enterprise hardware Cisco networking equipment and communication systems.
• Experience with Apple hardware technical documentation writing and infrastructure troubleshooting.
• Strong collaboration customer service and project coordination skills.

Why Youll Love Working Here

At Associated Bank youll join a collaborative team that values innovation service excellence and continuous learning. Youll have opportunities to grow your technical expertise contribute to impactful technology initiatives and support colleagues across the organization. Apply today to make an impact.

We welcome and encourage applications from all qualified parties including but not limited to people returning to the workforce people with disabilities those without a college degree and veterans or those with military experience.

In addition to core traditional benefits we take pride in offering benefits for every stage of life.

• Retirement savings including both 401(k) and Pension plans.

• Paid time off to volunteer in your community.

• Opportunities to connect with others through our diversity-focusedColleague Resource Groups.

• Competitive salaries with professional development and advancement opportunities.

• Bonus benefits including well-being programs and incentives parental leaveanemployee stock purchase plan military benefits and much more.

• Personal banking loan investmentand insurance benefits.

Associated Bank serves more than 120 communities throughout Wisconsin Illinois Minnesota and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the our community onFacebookLinkedInandX.

Compliance Statement

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race religion color sex national origin age sexual orientation gender identity disability or veteran status among other factors.

Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.

Responsible to report ethical concerns as needed to Associated Banks anonymous Ethics Hotline.

Associated Bank provides additional assistance throughout the application interview and hiring process. Please contactif you need an accommodation at any time during the process.

Associated Banc-Corp participates in the E-Verify Program. E-Verify NoticeEnglish or Spanish. Know Your Right to WorkEnglishorSpanish.

Associated Bank isPay Transparencycompliant.

The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including but not limited to work location skills experience education and qualifications for the role.