Customer Success Manager – T Cloud Public (mfd)

About the Role

We are seeking a high-energy Customer Success Manager (CSM) to join the T Cloud Public (TCP) team. As the leading European alternative to the hyperscalers TCP provides a confident modern cloud built on the pillars of sovereignty and security. In this role you will be the primary advocate for clients ensuring they navigate our technically strong platform with ease and realize its full potential.

You will shift the customer experience from perceiving our technology as a complex intimidating platform to one that feels intuitive approachable and easy to engage with.

Well have into account candidatures from different Spanish locations as Granada Sevilla Valencia Bilbao Santiago Zaragoza Palma Oviedo...

Key Responsibilities

• Lead Cloud Reinvention: Act as a strategic partner to accelerate our clients cloud reinvention shifting them from legacy infrastructures to a sovereign European alternative.
• Manage Enterprise Adoption: Partner with clients to accelerate TCP adoption focusing on large-scale workloads and complex migrations.
• Human-Centric Technical Advocacy: Bridge the gap between technical strength and user experience by making our platform feel approachable and easy to engage with.
• Value & Security Advocacy: Ensure clients leverage our unique value of European cloud infrastructure without compromising on security or performance.
• Performance Governance: Manage complex B2B programs with a focus on enterprise-grade delivery clear KPIs and measurable outcomes.
• Collaborative Leadership: Work within lean multi-disciplinary teams consisting of Creative Directors Designers and Telekom SMEs to validate and inform the customer journey.

Qualifications :

Technical Requirements

• Cloud Architecture Mastery: Deep technical understanding of public cloud architecture (compute storage networking) specifically within the context of European infrastructure.
• Sovereignty & Security Expertise: Strong knowledge of sovereign cloud principles data residency and high-security standards to deliver security without compromise.
• Hyperscaler Proficiency: Competitive knowledge of AWS Azure or GCP to effectively position TCP as the European alternative.
• Complex Workload Migration: Proven experience technical-leading the migration of big workloads for enterprise businesses.
• Technical Communication: Ability to refine product narratives to clearly express the unique value of TCP to both technical and executive stakeholders.
• UI/UX Literacy: Familiarity with digital components and UI principles to ensure the platform remains intuitive and user-friendly.

Qualifications

• Sector Expertise: Deep understanding of the B2B technology sector supported by insights from a global B2B data ecosystem.
• Telekom Brand Alignment: Ability to operate within Telekom brand guidelines while expressing the distinct identity of the T Cloud Public product.
• Strategic Growth Mindset: Proven track record of helping complex businesses build traction and accelerate growth in the market.

Additional Information :

What do we offer you 

Work environment & flexibility 

• International dynamic and collaborative environment  
• T-Social: social initiatives (sports community health ...) 
• Hybrid work model (remote/on-site)  
• Flexible working hours  

Growth & development 

• Customized training: access to Coursera to learn whatever you want whenever you want 
• Weekly language classes (English & German)  
• International Mentoring Sessions & Experience Days 

Compensation & benefits 

• Flexible compensation plan (health insurance meal vouchers childcare transport)  
• Telemedicine 
• Life and accident insurance  
• Social fund  

Wellbeing & time off 

• 26 working days of vacation per year  
• Free access to specialist services (medical legal wellness)  
• 100% salary coverage during medical leave 

Remote Work :

No

Employment Type :

Full-time