Technical Implementation Manager II

The Opportunity

Flywire is seeking a self-motivated Technical Implementation Manager to carry out integration and implementation activities that bring value to our clients and partners. This individual will support our EU Sales and Relationship Management teams to ensure onboarding excellence. Interested candidates should bring high quality client management project management and technical consultation skills into a quickly growing and dynamic team.

Key Responsibilities

As a subject matter expert in Flywire Integrations the Technical Implementation Manager will guide clients through the Discovery Portal configuration Integration Testing and Go live stages for clients implementing Flywire products.

• Consult clients on how to implement Flywires platform products including APIs Payment Checkouts and Recurring Payments solutions
• Serve as the SME leading multiple client implementation projects ensuring they have successful execution
• Run workshops and client syncs as they progress through the different implementation stages
• Provide post-implementation support on Zendesk
• Ensure a smooth customer experience by matching the products and Integrations to client needs
• Develop & maintain product documentation with Product teams providing internal knowledge transfer
• Contribute to the product vision by relaying client feedback and pain points to Product teams
• Troubleshoot and resolve Integration issues by providing technical support for clients
• Play a role in fostering an ever improving culture and customer experience continuously

Qualifications :

Heres What Were Looking For

Required:

• Fluent in English & Spanish as the role will be working with Spanish & EU clients
• German or Italian speaking is a bonus
• 4 years of Technical Support Consulting Implementation Professional Services or equivalent 
• Know how of Integrations and understanding of different project methodologies
• Exceptional client-facing and internal communication skills both written and oral
• Experience of implementing and configuring software (payment software preferred)
• Familiarity with using APIs or JavaScript libraries

Preferable:

• Knowledge of Higher Education or ERP systems such as Ellucian StarRez Universitas XXI Sigma Oracle PeopleSoft Datev Aimaira Auriga or Salesforce
• Experience with Fintech Technology or Consulting companies
• Experience in Higher Education such as Business Office Cashiering Financial Aid Reconciliation processes of higher education 
• Knowledge of programming languages such JavaScript Liquid Java SQL Python etc.

Technologies We Use
Zendesk Postman Visual Studio Code JIRA Sumologic Cursor Claude and Google Suite

Additional Information :

What We Offer:

• Competitive compensation
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program
• Work with brilliant people that will keep you on your toes learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health Wellness) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in
• Digital Disconnect Days!
• Great Talent & Development Programs

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager Peers on the team the VP of the department and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your go-to person for any questions.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices and diversity and inclusion at the core of our people agenda we believe our FlyMates are our greatest asset and were excited to watch our unique culture evolve with each new hire.

Flywire is an equal opportunity employer.

#LI-Hybrid

Remote Work :

No

Employment Type :

Full-time