Senior Operations Officer

and Program Team Supervision and Coordination

• Provide overall supportive supervision and coordination of clinical and program teams across assigned sites.
• Lead organize and facilitate monthly site meetings to ensure alignment with program goals and operational priorities.
• Set work objectives and develop action plans for both clinical and outreach teams.
• Mobilize motivate and support team members at all sites to achieve agreed targets.
• Conduct performance review for directly supervised staff and support intermediary supervisors in preparing evaluations.
• Responsible for recruitment of the relevant project staff under his/her supervision at project sites in coordination with the Technical Team Operations Team and HR Team from LPK HQ.

2. Service Quality Client Care and Clinic Operations

• Ensure efficient client flow and client-centered service delivery across all sites.
• Monitor and assess the quality of clinical and outreach services to ensure safety and compliance with LPK protocols.
• Ensure effective implementation of different programs.
• Ensure adherence to LPKs safety security and quality standards across all program components.
• Strengthen collaboration between clinical and outreach teams to improve service integration coordination and outcomes.

3. Program Planning Monitoring and Implementation

3.1 Program Management and Strategy

• Participate in needs assessments of key populations to ensure alignment with organizational strategies and program designs.
• Stay informed on the community context in assigned areas including MSM TGW and SW populations and hotspot trends.
• Contribute to program design using updated information on population size estimates HIV prevalence case management performance and clinic services.
• Identify high-risk areas prioritize outreach locations and strengthen strategies for improved case finding.
• Identify training needs and support capacity-building initiatives for staff.
• Assist the Deputy Director (Operations) and Program Manager in the development of program-related activities and operational plans.

3.2 Monitoring Supervision and Performance Improvement

• Monitor monthly program data to ensure progress toward project targets and improved performance outcomes.
• Follow up on progress toward objectives through reporting systems and identify challenges with proposed solutions.
• Participate in designing implementing and monitoring site-level projects to ensure timely and effective achievement of targets.
• Support each supervised site in setting work objectives and action plans and follow up through regular review and team discussions.
• Identify implementation challenges and propose practical solutions.
• He/she must lead site level monthly meeting and participate actively in coordination meeting held by HQ.
• Ensure the implementation of decisions made during review meetings and gather feedback and data from staff and beneficiaries.
• Visit LPK project sites under his/her supervision according to the approved visit schedule and collect data/information on each sites achievements and challenges from both project staff and beneficiaries.

3.3 Quality Assurance and Compliance

• Update the LPK monitoring checklist through regular communication with site teams and clients; review quarterly with the supervisor.
• Verify monthly program data sources and site reports to ensure accuracy and completeness.
• Ensure confidentiality and ethical handling of sensitive client data.
• Participate in budget planning monitor expenditure and ensure cost-effective use of resources.
• Identify and mitigate operational programmatic and security risks.
• Ensure high-quality work across all supervised sites and full adherence to LPK protocols guidelines safety standards and service quality requirements.

4. External Representation and Stakeholder Engagement

• Represent LPK programs at State/Regional level meetings with other implementing partners local authorities community groups and government counterparts.
• Maintain strong coordination with the NAP/STD team and the respective Township Medical Officer in the region.
• Provide support to Project Officer during meetings with local authorities as needed.
• Contribute to donor reporting program reviews and external audits.

5. Administrative Financial and Logistics Oversight

• Ensure compliance with LPK finance and administrative guidelines including HR policies procurement procedures stock and cash management in assigned sites.
• Monitor stock management asset use and cash handling procedures.
• Any other duty assigned by Supervisors.

Qualifications :

• Must be an M.B.B.S graduate. SAMA validation is more preferable.
• Have at least 3 years of working experience in public health settings.
• Strong experiences of working in HIV/TB program (supervision experience is an asset) and / or most at-risk populations of HIV would be an asset.
• Competent in using basic Microsoft software package (MS Word MS Excel MS Power Point etc.)
• Competent English four skills.
• Must be a great team player.
• Must have good communication skill.
• Must have experience in advocacy and effective collaboration with NAP MOH and relevant local authorities.

Additional Information :

09 09                                                                                                                                                                                         

Remote Work :

No

Employment Type :

Contract