Customer Success Manager (Public Sector) Dallas, Texas

Zimperium is an industry leader in enterprise mobile security being the first and only company to provide a complete mobile threat defense system that offers real-time on device world-class protection against both known and unknown next generation of advanced mobile cyberattacks and malware.

Our MTD and award-winning machine learning-based engine protects against device network phishing and application attacks for IOS Android and Windows devices using a non-intrusive approach to always protect privacy of users.

As part of our fast growing pace we are currently looking for a Customer Success Manager. The candidate for this role will manage post-sale Customer relationships including building customer relationships managing renewals facilitating expansion opportunities driving solution adoption & business value managing escalations and achieving Customer delight. The role requires a blend of strong Customer management experience with a strong technical background.

LOCATION: Dallas TX

RESPONSIBILITIES:

• Account management - Proactively manage client relationships to ensure renewals referenceability and facilitate expansion opportunities with sales teams

• Public Sector Focus - Manage a strategic portfolio consisting of Federal Civilian/Defense agencies and State Local and Education (SLED) entities

• Drive Product Adoption & Demonstrate Business Value - Drive the adoption of Zimperiums solution within the Customers user base and assist the Customer to realize the business value

• Product & Domain Expertise - Demonstrate strong domain & functional understanding of the solution and be a trusted advisor to the Customer. This includes basic technical skillset to understand architecture; being able to extract & interpret the underlying business data

• Customer Satisfaction & Risk Management - Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations

• Customer Advocacy - Gather Customers feedback about products their use-cases channel them effectively to drive product capabilities

• Customer Onboarding - Assist the Customer with deployment planning best practices deployment approach and proactive management of risks to facilitate a smooth and agile rollout of the solution

QUALIFICATIONS:

• B.S. in Computer Science or an equivalent engineering degree

• 5 years of experience working with Enterprise software solutions startup experience desirable

• 5 yrs experience in customer success roles preferably with security companies managing portfolio of large enterprise and/or Federal customers

• Self-motivated strong problem-solving skills with good business acumen. Domain expertise in Mobility & Security is highly desirable

• Ability to travel

ADDITIONAL RESPONSIBILITIES

• Collaborate effectively with internal teams Work closely with Engineering and Product teams in different time zones to address customer issues

• Roll up your sleeves - Learn everything about the product and how its deployed to ensure you can have in-depth quality conversations with the customer