Field Officer

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Job Description:

Whats in it for you

• 31650 annual salary

• Company car (for work and personal use) or 3700 annual car allowance

• Mileage paidincluding your daily commute from home

• Flexible 36.5hour working week with the option of a fourday schedule

• Generous holiday allowance plus opportunities to purchase extra leave

• Pension life assurance paid volunteering day and familyfriendly policies

• Safety measures including Body Worn Video and a lone worker support system

• Access to discounts wellbeing support and colleague diversity networks

• Financial wellbeing tools and resources

Work Schedule Requirements

To support customers at times that work best for them Field Officers work 12 of their weekly 36.5 hours between 4pm and 9pm (MonFri) or at any time over the weekend. This flexible pattern allows you to structure your week around your lifestyle.

Youll begin and end each day from home travelling locally across Edinburgh/Kirkcaldy (to be considered for this role you must live in KY451112 EH28-30 EH47-48 EH52-55 postcode areas) using a company vehicle or your own. All equipment and training will be provided.

Core Responsibilities

• Visit addresses where no TV licence is recorded

• Communicate clearly and professionally with customers

• Explain licensing requirements and available options

• Set up and manage payment plans where appropriate

• Accurately record visit outcomes using mobile technology

• Work independently and make sound decisions on the ground

• Occasionally attend court as part of the enforcement process

Essential Skills Behaviours & Requirements

Were looking for people who can bring the following:

• Full UK Driving Licence (Essential)

• Strong communication skills and the ability to engage with people from all backgrounds

• Ability to stay calm professional and resilient in a range of customer situations

• Problemsolving mindset with good judgement

• High attention to accuracy when recording information

• Ability to work independently and manage your own schedule

• Comfort with technology including mobile devices and apps

• A positive attitude and willingness to learn

• Mobility and readiness to travel locally throughout the KY451112 EH28-30 EH47-48 EH52-55 postcode areas

• Schedule flexibility to work required evening and weekend hours

Experience in customerfacing roles is essentialyour attitude professionalism and ability to communicate are what matter most.

What we hope youll do next:

Choose Apply now to fill out our short application so that we can find out more about you.

Were an equal opportunity and Disability Confident employer which means we recruit and develop people based on their merit and passion. Were committed to providing an inclusive barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio) or if youd like to discuss other changes or support you might need going forward please email Iqbal at or call and well get back to you. For more information about equal opportunities and process adjustments please visit the Capita Careers website.

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