Program Director Senior Principal Engagement Manager, Banking, Wealth and Insurance Industry

What you get to do in this role: 

The Program Director / Sr. Principal Engagement Manager is accountable for the on-time on-budget delivery of defined solution scope to achieve customer business outcomes. This role requires execution of projects aligned to ServiceNow leading practices and the Now Create methodology while ensuring strong governance stakeholder alignment risk mitigation and successful delivery across complex enterprise environments.

Key Responsibilities

• Lead large-scale enterprise transformation projects from initiation through successful delivery.
• Manage engagement governance timelines scope risks issues change management resourcing reporting and program financials.
• Execute projects using ServiceNow leading practices and the Now Create methodology in collaboration with customer teams and delivery partners.
• Serve as the primary point of contact for executive stakeholders facilitating communication decision-making and customer buy-in on proposed solutions.
• Lead cross-functional delivery teams throughout the engagement often across multiple workstreams and partner organizations.
• Collaborate with Sales Customer Outcomes partners and customers to understand business challenges stakeholder priorities and business value being delivered.
• Align project deliverables to customer business objectives and long-term transformation goals.
• Identify gaps between actuals and plan of record propose solutions and drive issue resolution.
• Track project progress manage deviations and implement corrective actions to ensure successful outcomes.
• Provide executive-level presentations reporting and strategic updates to customers and senior leadership.
• Demonstrate executive presence and the ability to lead difficult conversations resolve conflict and challenge direction when appropriate.
• Mentor coach and lead Customer Outcomes and Partner teams to deliver successful customer outcomes.
• Support business development efforts for large multi-million-dollar strategic engagements.
• Manage complex strategic accounts and multiple projects simultaneously in fast-paced enterprise environments.

• Act as a thought leader by applying expertise in ServiceNow enterprise transformation delivery and customer success best practices.

Qualifications :

To be successful in this role you should have: 

• 15 years of progressive experience within professional services SaaS or enterprise technology organizations.
• Proven success leading large-scale complex transformation projects and enterprise delivery programs.
• Deep expertise delivering ServiceNow implementations and transformation initiatives within enterprise environments.
• Strong understanding of the Financial Services / Financial Markets industry including operational regulatory and financial considerations.
• Experience managing program financials budgets forecasting and executive reporting.
• Exceptional communication presentation and stakeholder management skills with the ability to influence senior leadership effectively.
• Strong executive presence with excellent conflict resolution and negotiation skills.
• Highly detail-oriented with strong organizational analytical and problem-solving capabilities.
• Demonstrated ability to work cross-functionally and manage multiple priorities simultaneously.
• Experience leveraging AI-powered tools automation and data-driven decision-making in delivery or operational processes.
• Advanced proficiency in Microsoft Office Suite including PowerPoint and Excel.
• Ability to operate independently within fast-paced high-growth and highly matrixed environments.
• Creative high-energy entrepreneurial mindset with the ability to drive initiatives independently.
• Demonstrated success driving complex issues through analysis and resolution.
• Excellent written and verbal communication skills.
• ServiceNow certification(s) aligned to workflow or platform solutions preferred.
• ITIL PMP and/or ServiceNow System Administrator certification preferred.
• Ability to travel up to 50%.

For positions in this location we offer a base pay of $192400 - $336700 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time