IT Summer Associate

Are you passionate about IT and business but equally obsessed with the power of Artificial Intelligence We are seeking a highly motivated IT Summer Intern to join our team in San Mateo and spearhead our AI & automation initiatives. 

In this role you will have the opportunity to participate in impactful projects that help to drive and shape the way Freshworks operates. You will have the opportunity to work with IT and various business teams in Sales Marketing Finance Engineering and Product to identify use-cases design and propose AI solutions build prototypes and make implementation recommendations. You will also work with best-in-class enterprise applications including Workday Salesforce Slack & NetSuite. 

Key Responsibilities: 

• Identify Use Cases: Work with business and IT teams to identify business challenges and process gaps that can be quantified and solved with AI solutions. 
• AI Integration & Automation: Use research test and implement AI tools (e.g. LLMs Gemini Claude or RPA) to find the best solutions for identified use cases. 
• Prompt Engineering & Data Querying: Develop optimized prompts and queries to extract actionable insights from large datasets pulled from our SaaS systems using Generative AI tools. 
• Cross-Functional Collaboration: Work closely with IT and cross-functional business teams to ensure automated solutions are secure and scalable. 

Qualifications :

Minimum Qualifications: 

• Currently enrolled in a Bachelors or Masters program in Computer Science Data Science Data Analytics or a closely related field
• Strong foundational understanding of core IT concepts and programming (e.g. Python). 
• A fundamental understanding of Generative AI Machine Learning concepts or robotic process automation (RPA) 
• Hands-on experience using APIs (e.g OpenAI API) building custom scripts and working with Gemini or Claude 
• A strong desire to learn and a passion for building practical impactful AI solutions

Preferred Qualifications: 

• Familiarity with best-in-class enterprise applications (e.g. Workday Salesforce Slack & NetSuite) is a strong plus 
• Excellent communication skills with the ability to explain technical AI/automation concepts to non-technical business professionals 

What You Will Gain: 

• Real-World Impact: Your projects will directly impact Freshworks IT and business teams by solving real business challenges 
• Skill Development: Hands-on experience at the intersection of SaaS enterprise applications and AI
• Mentorship: Direct access to senior IT and business leadership who will guide your professional development

Additional Information :

Please note this is a paid full-time (40 hours/week) fixed-term Associate internship running from June through September. This is a hybrid role with onsite expectations of 3x/week (Tuesday - Thursday) from our San Mateo CA headquarters. 

The hourly pay for this position is $25/hour 

At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.

Remote Work :

No

Employment Type :

Intern