Business Systems Manager Senior

Welcome to the City of Charlotte

Charlotte is Americas Queen City opening her arms to a diverse and inclusive community of residents businesses and visitors alike. Here you will find a safe family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety health and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork openness accountability productivity and employee development

• Providing all customers with courteous responsive accessible and seamless quality services

• Taking initiative to identify analyze and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

Position Summary

The Enterprise AI Governance & Strategy Lead serves as the Citys central authority for operationalizing the Artificial Intelligence Governance Framework and advancing responsible AI innovation across the organization.

This role is responsible for coordinating AI governance processes managing enterprise AI risk classification and impact assessments maintaining the AI inventory and ensuring compliance with data governance cybersecurity legal and ethical addition the position leads strategic AI roadmap development and enables responsible experimentation and innovation aligned with City priorities.

The role functions as the primary liaison among executive leadership departments legal counsel cybersecurity procurement and external vendors to ensure AI systems are deployed securely ethically transparently and in a manner that strengthens public trust.

Key Responsibilities

Enterprise AI Governance & Policy Implementation

• Operationalize and administer the Citys Artificial Intelligence Policy and Governance Framework.

• Maintain and oversee the enterprise AI inventory including risk classification and lifecycle status tracking.

• Coordinate Tier 2 and Tier 3 AI Impact Assessments and facilitate Enterprise AI Governance Committee review and approval processes.

• Monitor lifecycle compliance for deployed AI systems including bias testing data drift monitoring retraining documentation and model updates.

• Ensure implementation of meaningful human oversight and operational fallback requirements for applicable systems.

• Track AI compliance metrics and prepare executive reporting in coordination with the CDAO and CIO.

AI Strategy & Roadmap Development

• Lead development and execution of the Citys AI roadmap including use-case intake prioritization and value realization tracking.

• Align AI initiatives with enterprise data strategy modernization priorities and service delivery objectives.

• Identify opportunities for responsible AI adoption that improve resident experience operational efficiency and decision quality.

• Develop frameworks to evaluate business value risk posture and readiness for AI initiatives.

Risk Management & Ethical Oversight

• Assess AI initiatives for equity civil liberties privacy cybersecurity and operational risk considerations.

• Escalate material risks or compliance concerns to the CDAO CIO CISO and Legal as appropriate.

• Coordinate documentation and response related to AI-related incidents or policy violations.

• Ensure vendor AI solutions meet contractual transparency accountability and audit requirements.

Innovation & Enablement

• Establish safe experimentation pathways for low-risk AI use cases.

• Provide guidance and education to departments on responsible AI practices and policy requirements.

• Promote explainability transparency and responsible AI literacy across the organization.

• Support development of public-facing AI disclosures and transparency reporting.

Cross-Functional Coordination

• Serve as the primary liaison among departments Legal Cybersecurity Procurement Risk Management and executive leadership for AI-related initiatives.

• Facilitate Enterprise AI Governance Committee meetings and document decisions.

• Support procurement review processes for AI-enabled technologies.

Required Qualifications

• 7 years of experience in enterprise program management data governance risk management technology strategy or complex cross-functional initiatives.

• Demonstrated experience implementing governance frameworks in regulated or public-sector environments.

• Strong understanding of data governance privacy risk management and compliance principles.

• Proven ability to lead enterprise-wide initiatives involving diverse stakeholders.

• Excellent executive communication and presentation skills.

Preferred Qualifications

• Bachelors degree in Data Analytics Information Technology Public Administration Public Policy Business Computer Science or a related field.

• Experience supporting AI advanced analytics or machine learning initiatives.

• Familiarity with AI governance frameworks (e.g. NIST AI Risk Management Framework).

• Experience coordinating cross-functional governance committees.

• PMP PMP Agile or comparable program management certification.

• Experience working closely with cybersecurity legal and procurement teams.

• Experience in municipal or public-sector governance environments.

Core Competencies

• Enterprise governance and policy operationalization

• Strategic planning and roadmap development

• Risk identification and mitigation

• Ethical and responsible AI implementation

• Executive stakeholder engagement

• Cross-functional leadership

• Data governance alignment

• Program execution and performance tracking

CONDITIONS OF EMPLOYMENT

The Citys Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes but is not limited to: reference checks social security verification education verification criminal conviction record check and if applicable a credit history check sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidates written authorization before obtaining a criminal background report motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process candidates may be asked to take a skills test and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race religion color sex national origin marital status age disability sexual orientation political affiliation or on the basis of actual or perceived gender as expressed through dress appearance or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where self-service application kiosks are available. They are located in our office at 700 East 4th Street Suite 200 Charlotte NC 28202. We are open Monday through Friday from 9:30 a.m. to 3:30 p.m. (EST) excluding official City holidays.

For questions about your application or the hiring process please email .

The City of Charlotte is committed to making our services and programs accessible to all. Upon request auxiliary aids written materials in alternate formats language access and other reasonable accommodations or modifications will be provided. To make a request please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Clickhereto learn more about the City of Charlottes benefits.

The City of Charlotte is a drug and alcohol-free workplace.