Business Systems Analyst

Koniag Data Solutions LLC a Koniag Government Services company is seeking a Business Systems Analyst with a Secret Security clearance to support KDS and our government customer at Ft. McNair DC. The position is onsite with possibly hybrid offer competitive compensation and an extraordinary benefits package including health dental and vision insurance 401K with company matching flexible spending accounts paid holidays three weeks paid time off and Functions Responsibilities & Duties may include but are not limited to:Work with the Information Management Office (IMO) to facilitate support to all personnel by tracking support requests initiating Army Enterprise Service Management Platform (AESMP) tickets as needed and supporting the IMO in ensuring that requested support is provided in a timely timely resolution and escalation of issues coordinating with applicable POCs initiating service tickets coordinating with stakeholders and local NECs to facilitate resolution of service desk management by monitoring and managing communication channels to ensure prompt identification and response to end users with IMO to manage the IT mailbox track IT taskers and contribute to the development of the CIO presentations and IT monthly report by using metrics from IT collection and compilation of IT related metrics and development of the OCIO/IMO in collecting data and responding to taskers and a knowledge base and self-help tools to support end user self-help and establishment and maintenance of effective IT/SM capabilities processes and procedures to ensure availability performance and security of IT services and infrastructure across the SOPs for IT/SM in both NIPR and SIPR domainsSupport development of IT policy continuous process improvement and process support to IT/SM to sync with other Network Enterprise Centers (NECs) and other administrative support services such as human resources security and facilities/property management to ensure the efficient functioning of the workforceSupport CMH OCIO/IMO in coordination with property management and security as Experience Knowledge Skills & Abilities:Possess at least three years of documented proven experience in Business Systems management Administrative Asst and/ or Facility Staff Expertise:Proficient in analyzing complex systems identifying pain points and proposing effective in eliciting and documenting requirements from diverse customer service attention to detail communication and documentation be a team player and willing to work outside the box to get things done as working in an IT Service Desk environment helpful but not necessary. Education:Bachelors degree desirable but not necessaryClearance Requirement:Active Secret Security ClearanceOur Equal Employment Opportunity PolicyThe company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race color religion creed ethnicity sex sexual orientation gender or gender identity (except where gender is a bona fide occupational qualification) national origin or ancestry age disability citizenship military/veteran status marital status genetic information or any other characteristic protected by applicable federal state or local law. We are committed to equal employment opportunity in all decisions related to employment promotion wages benefits and all other privileges terms and conditions of company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website please get in touch with Heaven Wood via e-mail by calling to request Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical professional and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers employees and native communities. For more information please Opportunity Employer/Veterans/ Preference in accordance with Public Law 88-352