Family and Carer Support Worker

About us:

Were leaders in mental health service delivery specialising in working with adults and young people and in early childhood intervention.

Stride is a name that expresses our ambition its a name thats purposeful and shows awareness of the important role we play in the recovery journey.

On offer:

• Based in Paddington QLD
• Permanent part-time (0.6 FTE) opportunity
• Paying on SCHADS Level 3 plus Super
• Salary Packaging options (up to $15899 tax free!)
• Meals and entertainment allowance of up to $2650!
• Leave loading at 17.5%
• Stride Rewards access to discounts from 100s of retailers (fashion food and fitness)
• One paid wellbeing leave day per year
• Purchase up to 5 additional leave days in a 12 month period (pro rata entitlement if part-time)
• Paid parental leave support
• Supportive team environment
• Excellent training and career development

Role overview:

• Support children young people families and carers as they engage with the Stride Kids service helping create a welcoming connected and family-inclusive experience.
• Work alongside families to support engagement with the service assist with navigating referral pathways and community supports and reduce barriers to accessing care.
• Provide practical emotional and systems-based support to families and carers including advocacy service coordination and linking with relevant supports where appropriate.
• Support intake engagement and transition processes for children young people and families entering or exiting the service.
• Develop and maintain collaborative relationships with clinicians schools community organisations and other stakeholders to support coordinated care.
• Attend and contribute to community and interagency meetings on behalf of the service to strengthen partnerships and referral pathways.
• Respectfully and effectively respond to issues raised by clients carers family members and community stakeholders.
• Maintain accurate documentation and contribute to a positive safe and supportive team environment.

Requirements:

• Minimum of a Diploma in mental health or community services related discipline (ideally a completed Degree)
• Previous experience in a Support Worker or related role
• In- depth understanding of issues pertaining to mental illness/or disabilities and their impact on individuals families and communities.
• Background knowledge and understanding of drugs alcohol and illicit drug use impacting upon the health of individuals and families
• Experience ingroup facilitation
• The ability to work autonomously under supervision and as part of a team.
• Demonstrated effective listening empathy and communication skills
• Excellent negotiation problem solving and decision making skills as well as the ability to work to time frames meet deadlines and work in challenging situations.
• Demonstrated ability to work with families carers government agencies and community services
• Willingness to abide by the Disability Services Acts and Standards and Work Health & Safety Act
• Competence with Microsoft Office
• Must be eligible to apply/currently hold a Blue Card
• Must hold/be willing to apply for NDIS worker screening clearance
• Current Drivers license

Stride is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Stride must undergo required screening processes prior to their successful appointment.

Stride is an inclusive workplace and we encourage applications from diverse backgrounds in order to enhance the depth of cultural diversity and insight within our workforce.

This includes but is not limited to people with a lived-experience of mental healthrecoveryAboriginal and Torres Strait Islander people people from culturally and linguistically diverse backgrounds LGBTQIA and people with disabilities.

Apply now!

To apply complete the online application form attach a copy of your CV and a cover letter outlining your suitability for the available role.

Applications will be viewed and actioned upon receipt with a finalclosing datefor applications of 27 May 2026.

For any queries please email