Operational Effectiveness Manager

Job Overview
Manage medium to large scale projects across Operational Effectiveness Services (OES) and the organization delivering global solutions that identify and accelerate operational productivity optimization and efficiency through change and process improvements increasing value-add throughout the organization. Assume responsibility and ownership of projects and business challenges developing establishment as subject matter expert ensuring high quality timely on budget deliverables in accordance with SOPs policies and practices.

Essential Functions

• Manage medium scale projects crossing OES core services functional groups and regions ensuring high quality deliverable generation positively impacting data capture project planning change/data/process management and compilation.
• Work closely with service area leads assist with the management of large-scale projects.
• Actively participate in discussions with operations OES management and Executive Management teams to determine project scope timelines and feasibility for assigned project(s).
• Direct project analysis planning strategy and implementation including determination and establishment of objectives for assigned project(s); establishment of work plan and timeline for successful implementation; conduct research and prompt discussions regarding project specifications and adjustments.
• Manage monitor and report on multiple high priority/cross OES core services project(s) to OES and Executive Management.
• Apply evolving subject matter expertise to identify Statistical Process Control Lean Six Sigma and other process /data analysis to guide global process improvement initiatives. Ensure alignment of process with business unit and OES strategies enabling incorporation with IQVIA strategy.
• Ensure successful collaboration of internal stakeholders: OES client and IQVIA throughout the life of project(s).
• Serve as primary contact while leading assigned project problem solving and resolution efforts.
• Record and document project activities.
• Produce distribute and present report/presentation materials to OES management and executive management team.
• Resolve and escalate issues in a professional and timely fashion.

Job Qualifications

• Bachelors Degree in life sciences business or related field
• 7 years of experience in a relevant function such as clinical operations applied math IT data management business laboratory project management or equivalent combination of education training and experience
• Strong knowledge of Microsoft Office and other data capture and compilation tools
• Excellent written and verbal communication skills
• Strong project leadership staff management and/or project planning skills
• Strong attention to detail/quality control skills while driving initiatives to closure
• Strong critical thinking and analytical skills
• Competent presentation and interpersonal skills meeting the needs of all levels within the organization up to and including the Executive Management
• Ability to successfully lead manage and motivate staff
• Ability to demonstrate and apply relevant and evolving subject matter expertise illustrating mastered understanding of process / data analysis techniques and methodologies
• Ability to successfully and quickly grasp understand and apply various analysis techniques and methodologies
• Ability to innovatively solve problems with demonstrated success delivering desired results according to quality guidelines and timelines
• Ability to establish and maintain effective working relationships with team members management operations staff clients and executive management members
• Amenable to work on Hybrid Set up in Mckinley Taguig
• Amenable to work on night shift schedule

IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements misrepresentations or material omissions during the recruitment process will result in immediate disqualification of your application or termination of employment if discovered later in accordance with applicable law. We appreciate your honesty and professionalism.