Supportive Case Manager

Looking for a career that truly makes a difference while also offering exceptional benefits and work-life balance Travis County Health and Human Services (HHS) serves the community under the guidance of the Commissioners Court. We address community needs through internal and external investments and services. We strive to maximize quality of life for all people in Travis County by protecting vulnerable populations investing in social and economic well-being building a shared understanding of our community and promoting healthy physical behavioral and environmental living. TC-HHS is looking for a full-time Supportive Case Manager and be part of a mission-driven team that shows up every day for our community.

This role offers outstanding benefits including hybrid work opportunities generous paid vacation and sick leave comprehensive health dental and vision insurance access to a free health clinic for you and your dependents a robust retirement plan and much more.

Youll join a highly motivated collaborative and supportive team that values connection professionalism and a shared sense of purpose. Our work is rooted in excellent customer service ethical practice and effective advocacy for the individuals and families we serve. Just as importantly we take care of one another; celebrating wins supporting each other through challenges and maintaining a workplace that is both compassionate and human.

Were looking for team-oriented community-engaged professionals who bring empathy creativity integrity and a sense of humor to their work. If youre passionate about social justice enjoy meaningful collaboration and want to do work that matters alongside people who care wed love to hear from you.

The Supportive Case Manager determines applicants eligibility for a variety of financial assistance and social services. Interviews clients collects and completes required eligibility documentation determines eligibility for financial and social services assistance and monitors client progress and usage of assistance. Provides supportive case management services to clients and families. Develops client/family individualized service plans and monitors progress. Utilizes community resources to assist clients and their families.

DISTINGUISHING CHARACTERISTICS:

This is a job classification within the Social Services job family. This classification is distinguished from other social services classes due to the eligibility-related functions and short-term case management for various clients. This classification interviews clients and collects eligibility documentation to determine appropriate social services assistance and monitors client progress and usage of assistance. Duties also include needs assessments developing client service plans and accessing community resources to assist clients with problem-solving assistance and functioning as an advocate on behalf of the client. This classification may require a flexible work schedule in order to meet the needs of the department.

• Interviews clients collects and completes required documentation and determines eligibility for assistance based upon a variety of service regulations and procedures. Monitors and ensures contract and program compliance. May make home visits on an as needed basis for clients unable to come to the service site.
• Provides basic needs counseling and problem-solving assistance or case management services for clients. Conducts assessment of client needs. Develops casework/service plans monitors progress and follow-up. Provides social services related to crisis intervention.
• Coordinates with other service agencies organizations and vendors to provide appropriate services and information for clients as well as referrals. Serves as an advocate on behalf of client. Makes appropriate referrals to other social service education and/or health agencies as needed. Interprets eligibility requirements policy and procedures to clients other agencies vendors and governmental entities.
• Plans organizes and participates in special projects including outreach efforts public speaking and special activities for client. Provides education and training to clients/community.
• Provides supportive case management and service coordination to ensure maximum self-sufficiency and non-institutional living. May provide short-term independent living skills assistance and training.
• May assist clients in obtaining vocational and employment services housing and basic needs education.
• Performs other job-related duties as assigned.

Education and Experience:
Bachelors degree in one of the Social or Behavioral Sciences AND two (2) years experience in social services related work;

OR

Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge skills and abilities sufficient to successfully perform the duties and responsibilities of this job.

Licenses Registrations Certifications or Special Requirements:
Valid Texas Drivers License.

Preferred:
Masters Degree
Bilingual in English and Spanish

Knowledge Skills and Abilities:
Knowledge of:

• Policies practices procedures and terminology of assigned function.
• Local social services organizations and programs and the resources available.
• Federal State and Local program laws and requirements.
• Modern office practices procedures and methods.
• Computer equipment to include word processing spreadsheets databases and a variety of software packages.

• Providing assistance to clients.
• Interviewing techniques.
• Problem-solving and decision-making.
• Experience with client goal setting and case plans.
• Ability to conduct client needs assessments
• Crisis intervention.
• Developing individual service plans
• Referring clients to appropriate social services organizations and programs.
• Crisis intervention and counseling techniques used in trauma grief or crisis situations
• Obtaining services for clients.
• Planning and organizing social service programs and activities
• Math computation.
• Operating a variety of modern office equipment including a computer.
• Both verbal and written communication.

• Deal effectively with persons experiencing crises and economic stress.
• Work effectively and courteously under high-pressure circumstances.
• Prepare accurate and complete records and reports.
• Staff cases in consultation with other professionals as needed
• Demonstrate consistent sound and mature judgment in the effective and efficient use of human and financial resources.
• Manage time well and meet timelines.
• Communicate effectively.
• Establish and maintain effective working relationships with departmental clientele representatives of outside agencies other County employees and officials community outreach and other organizations clinical and other social service providers and the general public.

Physical requirements include the ability to lift/carry up to pounds occasionally visual acuity speech and hearing hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to standing sitting walking climbing crawling bending stooping crouching kneeling pushing pulling reaching twisting balancing repetitive motion and squatting to perform the essential functions.

Travis County employees play an important role in business continuity. As such employees can be assigned to business continuity efforts outside of normal job functions.

Work Hours: 8 am - 5 pm Monday-Friday.

Location:5325 Airport Blvd. Austin TX

Department:Health & Human Services

Criminal Driving Education and Employment Background Checks Required.

For updates or questions on this position contact:

This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.