AI and Escalation Analyst PH

Job Overview

The AI Analyst is the essential human overseeing artificial intelligence systems. You will work directly with AI outputs to check improve and confirm their quality. This means verifying that the information the AI creates is correct appropriate for the situation and fair. You are the main quality controller using your expertise to fix AI errors and give the necessary feedback to help the system learn and get better over time.

Key Strengths & Skills

• Sharp Critical Thinking You must be able to break down content created by AI and spot errors like mistakes in facts faulty logic or made-up information (hallucinations). You will check AI results against reliable original sources to make sure every piece of data or text is completely truthful and relevant.
• Excellent Communication Skills A strong command of language is vital for writing clear precise and appropriate examples used to help the AI learn (fine-tune).
• Comfort with New Technology As AI tools change you must be quick to learn and comfortable using new software specialized testing platforms and systems for creating and testing AI prompts. You should easily navigate different software tools and offer feedback on how easy they are to use when working with the AI.
• Detail-Oriented Approach Being detail-oriented here means much more than just proofreading. You need a detective mindset actively searching for small errors hidden unfairness or glitches that automated checks might miss. You take pride in finding the small critical flaw that could affect overall quality.
• Healthy Skepticism (Curious Nature) We are looking for candidates who dont just accept things as they are. Instead of taking AI results at face value you must always question why and how the model produced a certain response. This curiosity is key to recognizing when an AI is starting to perform poorly or when its core reasoning is flawed.
• Consistent Work Quality You must have the focus to apply complicated quality rules the same way across large amounts of data. Whether its the first or the five-hundredth check of the day you must prevent review fatigue keeping a high standard of excellence to ensure the AIs training data is reliable.
• Operational Consistency & Scalability The candidate must demonstrate the mental stamina to apply complex multi-layered quality guidelines uniformly across massive datasets. Whether reviewing the first or the five-hundredth data point of the day the Analyst must ensure zero fatigue drift maintaining a consistent standard of excellence to ensure the reliability of the AI training data.

Education

• HS Diploma with 2-4 years of higher education preferred.

Work Experience

• Quality Experience: At least 3 years of professional experience in roles with high quality demands such as Quality Assurance Data Operations or Process Engineering.
• AI/Automation Focus: At least 2 years of direct experience using AI tools automated work systems or large-scale data classification projects. You must have proof of working with large AI models (LLMs) or machine learning models professionally.
• Human Oversight Experience: Previous experience in a role involving human review of automated systems (Human-in-the-Loop or HITL) content review data checking or auditing of computer rules (algorithmic auditing) is a significant advantage.