Senior Technology Manager Global Data-Network Operations

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed build a career and contribute to our shared success. This includes attracting and developing exceptional talent recognizing and rewarding performance and supporting our teammates physical emotional and financial wellness through affordable competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service community college education or a wide range of work and life experiences. These journeys foster resilience leadership and innovation strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration engagement and career development. Our approach includes clear in-office expectations while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Job Description:
This job is responsible for building and leading a team to deliver technology products and services that meet business outcomes. Key responsibilities include developing a technology strategy ensuring technology solutions comply with applicable standards promoting design engineering and organizational practices and advocating and advancing modern Agile solution delivery practices. Job expectations may include coaching mentoring providing feedback and hands on career development identifying emerging talent fostering leadership skills and managing stakeholders.

Position Summary:

The global head of data network operations is a senior technology management role responsible for the strategy governance and day-to-day reliability of Bank of Americas global data network. This role leads a large distributed organization providing deeply technical level 2 and level 3 network operational support for our datacenter network core network branch campus and SD-WAN networks wireless and network Access Authentication and Authorization environments (AAA) that operates 24x7 ensuring secure resilient and performant connectivity across data centers cloud branches trading floors and end-user environments. You will drive the transformation of data network operations from traditional ticket-driven models to data-centric AI and automation first operating models to predict prevent and rapidly remediate issues at scale.

Responsibilities:

• Builds and manages teams by performing financial activities to inform workforce strategy and hiring practices setting and tracking maturity and quality objectives and training employees/teams to address feedback and achieve quality and performance objectives
• Facilitates performance and career development of employees/teams through performance reviews coaching and creating development plans that are needed to build competencies and skills
• Manages solution delivery and application performance in production (app health resiliency performance security enterprise data management standards audit exams and reviews) ensuring all relevant risk financial and compliance policies are met
• Manages relationships with business and technology partners and leads and creates followership in Communities of Practice in the organization
• Contributes to the technology strategy for their technical domain
• Lead global teams responsible for proactive response and service restoration for the enterprise data network and related services.
• Diagnose and resolves complex network issues across routing switching SD-WAN firewalls load balancers.
• Define and own the strategy for data network operations aligned with Bank of Americas business risk and technology roadmaps.
• Advances automation and AI-assisted operations to reduce manual effort (toil) improve consistency ensure process adherence and enhance network reliability
• Implement AI-driven runbooks self-healing workflows and intelligent routing of incidents to reduce noise and accelerate resolution.
• Identify and drive workload reduction automation opportunities and process simplification to free capacity for higher-value engineering work.
• Design and implement a modern operating model that integrates NOC SRE and automation capabilities including follow-the-sun support.
• Track and improve operational KPIs for the data network operations team (MTTD MTTR change success rates incident volumes automation coverage etc.)
• Foster a blameless learning-oriented culture that emphasizes reliability transparency and continuous improvement. Upskill the organization in automation AI data literacy and modern network technologies.
• This position will interface directly with internal stakeholders and external suppliers/providers architecture product engineering product management and business management. Strong communication and problem-solving skills are a must.

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America all managers at this level demonstrate the following responsibilities in addition to those specific to the role listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge operational excellence and innovation through a focus on simplicity data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions purpose and results and connects to team strategy priorities and contributions.
• Risk Manager: Ensures proper risk discipline controls and culture are in place to identify escalate and debate issues.
• People Manager & Coach: Provides inspection coaching and feedback to motivate differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing inspecting and appropriately delegating team work.

Required Qualifications:

• 15 years in large-scale network operations infrastructure engineering or related domains with at least 7 years in senior leadership roles in complex multi-vendor regulated enterprises (preferably global financial services).
• Proven track record leading global 24x7 follow the sun operations teams and major incident management for mission critical environments.
• Expert-level experience network technologies: Routing & Switching Firewalls LAN TCP/IP DNS UDP NAC QoS EIGRP BGP OSPF Multicast NHRP IPv4 IPv6 MPLS ACL VPN.
• Experience with SDN; Cisco ACI VMware NSX Arista CloudVision.
• Experience with SDWAN preferred if on Cloudgenix and Cisco.
• Experience with other network technologies: WAN MAN LAN Optical Routing Switching Firewall Proxy/Threat Prevention DDI Load Balancing and AAA.
• Knowledge of Technology Process frameworks & philosophies (ITIL Agile LEAN DevOps).
• Strong business partnership skills able to build business relationships across the organization and positively influence colleagues.
• Capability to summarize complex issues into executive summaries.
• Willing to work some irregular hours based on the needs of global operating model and the location of clients.
• Strong analytical skills with ability to identify gaps challenge others with positive intent and drive debate towards identification and remediation of underlying risks.
• Knowledge of regulatory risk management in Technology and Information Security domains.

Desired Qualifications:

• Bachelors degree in Telecommunications Computer Science Information Security or a related technical discipline.
• Relevant Industry certifications in Network Technologies. Experience working in an Agile environment. ITILAgile Certification.
• Demonstrated executive presence including the ability to confidently present to senior leaders and articulate decisions grounded in data client impact and strategic alignment.

Skills:

• Incident command excellence
• Executive communication under pressure
• Operational risk management
• Strong prioritization and triage
• Data-driven operations
• Talent development & coaching
• Grit and resilience
• Big picture thinking
• Ownership
• Leading with empathy
• Adaptability
• Enterprise mindset
• Systems thinker

Shift:

Hours Per Week: