Assistant General Manager Premium Services

PremiumServicesManager

Midwest Shooting Center
Full-time $50000$60000 per year (base performance incentives)

About Us

Midwest Shooting Center is redefining the modern shooting range experience through professionalism hospitality and a focus on safety and service. With multiple locations and a growing member base we are building a customer-first culture that sets the standard in our industry.

Position Overview

As aPremiumServicesManageryoulllead all aspects of member and training client care. From onboarding and account management to issue resolution and retentionyoullensure every client and member interaction is handled with accuracy responsiveness and care.Youllalso coach and support your team to deliver consistent high-quality service that keeps members engaged and loyal.

WhatYoullDo

• Oversee allaccount managementprocesses including onboarding freezes payments delinquency cancellations and renewals.

• Manage thetraining client experience ensuring sessions are scheduled delivered and supported effectively.

• Coach and support instructors to uphold safety consistency and professionalism in every training session.

• Respond quickly to member inquiries and concerns providing proactive and professional solutions.

• Track and analyze key metrics such as retention delinquency and satisfaction toidentifyimprovement opportunities.

• Drivemember retention and satisfactionthrough exceptional service standards.

• Partner with Sales and Retail/Range teams to ensure smooth handoffs and cross-department collaboration.

• Conduct regular team meetings performance reviews and service audits tomaintainaccountability and alignment.

What Success Looks Like

• Members and training clientsremainactive andengagedlong-term.

• Accounts areaccurate compliant and efficiently managed.

• Member and client issues are resolved promptly and effectively.

• Online reviews and NPS (Net Promoter Score) consistently reflect exceptional service.

• Collaboration between departments enhances the overall guest experience.

Who You Are

• Highly responsive and customer-service oriented.

• Excellent communicator and empathetic problem-solver.

• Organized detail-driven and capable of managing multiple priorities.

• Experienced in coaching and developing front-line service staff.