Division Director of IT Service Operations

• Provide leadership and operational oversight for IT service management service desk operations end-user technology services and IT asset lifecycle management
• Oversee daily operations and service delivery to ensure reliable efficient and customer-focused IT support across the organization
• Establish and maintain service management processes aligned with ITIL or similar frameworks to ensure consistent and effective service delivery
• Oversee key IT service management processes including incident management problem management change management and service request fulfillment
• Establish service level objectives monitor performance metrics and drive continuous improvement in service delivery
• Promote a customer-focused service culture and improve end-user satisfaction with IT services
• Ensure reliable and responsive IT service delivery supporting critical county operations including public safety departments such as police fire and emergency services
• Oversee lifecycle management of end-user devices including procurement deployment maintenance refresh programs and retirement
• Ensure accurate asset tracking inventory management and warehouse operations for IT equipment
• Lead initiatives to improve operational efficiency service quality and customer satisfaction
• Support budgeting resource allocation and performance monitoring to meet financial and operational targets
• Provide leadership in implementing organizational policies standards and best practices
• Foster a culture of collaboration innovation and continuous improvement in IT service delivery
• Represent the department in cross-functional meetings committees and external engagements as required
• Mentor and develop department leaders and staff to build organizational capacity and succession pipelines
• Monitor compliance with relevant regulations policies and risk management practices

• This job is a civilian position in either a public safety department or in Information Technology with close ties to public safety. Due to the sensitive nature of this position a public safety background which may include motor vehicle & criminal histories and fingerprinting.
• This job may require on-call rotation and emergency after hours weekends and/or holidays.

• Bachelors Degree in business administration public administration or related field AND
• Nine years of progressively responsible experience related to the area of assignment including two years experience as a manager;
  • An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above will also be considered.

• Masters degree in business administration or public administration or related field AND
• Eight years of progressively responsible experience related to the area of assignment including two years experience as a manager;

About Gwinnett County

Welcome to Gwinnett County Government

Gwinnett County Government is an award-winning employer that believes in investing in its employees by providing corporate level benefits a wellness program professional development opportunities career advancement and more

Careers with impact

Gwinnett County sets the standard as a dynamic vibrant community where all people can enjoy economic opportunities safe neighborhoods plentiful greenspace and recreational facilities. We are committed to hiring those who share our dedication to making life better for our residents and business owners. The culture of superior service that our employees have created reflects that standard and helps staff residents and stakeholders remain vibrantly connected.

Exceptional benefits

Working for Gwinnett County comes with exceptional benefits including health coverage a robust wellness program (Spouses can participate too!) onsite employee wellness center longevity pay tuition reimbursement and more. The value of Gwinnett County benefits can be up to 49 percent of an individuals total compensation.

World-class community

More than a million residents make up Gwinnetts diverse community. The County is located just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Georgia Highway 316 reduces travel time to the University of Georgia to 25 minutes.

Gwinnett County is an award-winning employer!

• Atlantas Healthiest Employer by Atlanta Business Chronicle
• Green Communities Platinum Certification for Gwinnett County from the Atlanta Regional Commission
• Top 100 Healthiest Workplaces in America by Springbuk and PR NewsWire and more!

Vision
Gwinnett is the preferred community where everyone thrives!

Mission
Gwinnett proudly supports our vibrantly connected community by delivering superior services.

Values
Integrity: We believe in being honest building trust and having strong moral principles.
Accountability: We believe in stewardship transparency and sustainability.
Equity: We believe in fairness and respect for all.
Inclusivity: We believe in engaging embracing and unifying our communities.
Innovation: We believe in continual adaptation of technology process and experience.

Hiring Process
Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process please click the links below:

• Hiring Process
• FAQs

Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer we prohibit discrimination on the basis of genetic information (including sex) race color national origin (including ancestry) gender (identity and expression) sexual orientation age marital status familial status (including pregnancy) disability military or veteran status religion political affiliation immigration status homeless status or any other category protected by law.

Reasonable accommodations for qualified individuals with disabilities may be requested. If you need an accommodation during the application interview or testing process contact Human Resources at 770.822.7915 or This email is only for accommodation requests; for questions related to job postings use