Product Manager, Order Communications
Share
Job Location:
Richfield, MN - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
As the Product Manager on our Order Communications team youll shape the experiences that represent Best Buy during one of the most critical moments in the customer journey: order fulfillment and post-purchase this role youll partner closely with engineering design operations customer care supply chain and marketing to deliver clear trusted and proactive communications that build customer confidence and brand loyalty. Youll balance customer needs data and operational realities to drive meaningful scalable product outcomes.
This role is hybrid which means you will be required to work some days on-site at the Best Buy location listed on this posting and some days virtually from home or other non-Best Buy location. The specific work arrangements vary by role and team. The recruiter or hiring manager will provide more details during the hiring process.
What youll do
This role is hybrid which means you will be required to work some days on-site at the Best Buy location listed on this posting and some days virtually from home or other non-Best Buy location. The specific work arrangements vary by role and team. The recruiter or hiring manager will provide more details during the hiring process.
What youll do
- Help define and own execution of the long-term vision for order communication experiences across fulfillment and post-purchase journeys
- Work collaboratively to develop product strategy end to end from discovery and concept through development launch and ongoing optimization
- Represent the customer in complex conversations advocating for clarity confidence and trust in the order experience
- Align and influence cross-functional partners and senior leaders through strong storytelling and data-driven insights
- Use customer research and performance data to identify opportunities prioritize roadmaps and iterate through test-and-learn approaches
Basic Qualifications
- 2 or more years of product management experience
- 2 or more years of experience leading work across multiple teams including engineering and user experience
- 1 or more years of experience in product strategy customercentered solutioning and crossfunctional leadership
- 2 or more years of experience using data to define product strategy and measure outcomes
Preferred Qualifications
- Bachelors degree in IT Computer Science Engineering Business Marketing or related field
- Experience working on complex platforms systemsdriven products or highly matrixed organizations
- Experience supporting fulfillment postpurchase or operational customer journeys
Whatsin it for you
Werecommitted to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it especially key moments in your life.
Our benefits include:
- Competitive pay
- Generous employee discount
- Physical and mental well-being support
About us
As part of the Best Buy teamyoullhelp us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life in our stores online and in customers homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all to beinga great placeto work where you can unlock unique career all weaim to provide a place where you can bring your full authentic self to work now and into the future. Tomorrow workshere.
Best Buy is an equal opportunity employer.
Required Experience:
Manager
About Company
Take a minute to explore current opportunities and find the perfect job for you. You can also create an account or sign in to manage your candidate profile, applications and saved searches.
