Sr. Associate, Operations Management

About the Role

We are seeking a detail-oriented and customer-focused Sr. Associate Operations Management to support our Talent Acquisition (TA) operations this role you will drive operational excellence across the end-to-end recruitment lifecycleensuring a seamless candidate experience efficient processes and high data integrity.

As a key partner to Talent Advisors Hiring Managers and cross-functional teams (HRIS Compensation IT Legal) you will coordinate recruiting activities manage systems and workflows (e.g. Workday) and support continuous improvement initiatives. This is a fast-paced high-impact role ideal for someone who thrives in a service-oriented process-driven environment.

What Youll Do:

• Coordinate and manage end-to-end recruitment operations including interview scheduling offer administration and onboarding coordination.
• Partner with Talent Advisors (58) to ensure candidates move efficiently through hiring stages.
• Serve as a primary contact for candidate communications ensuring a high-quality candidate experience.
• Administer recruitment processes in Workday and related HR systems ensuring accurate data entry and tracking.
• Initiate and monitor background checks immigration/sponsorship relocation and travel arrangements.
• Identify and resolve candidate or stakeholder escalations in a timely manner.
• Perform data audits and reporting to identify trends and improve data accuracy.
• Participate in process improvement automation testing and TA operations projects.
• Support additional operational activities such as contractor conversions reporting requests and program coordination.

Basic Requirements:

• Post-secondary education (degree or equivalent).
• Typically requires 2 years of relevant experience in recruitment coordination HR operations customer service or administration).
• Experience supporting high-volume coordination or operational workflows.
• Strong proficiency in Microsoft Excel (intermediate).
• Excellent communication skills in English (written and spoken).
• Demonstrated ability to manage multiple priorities in a fast-paced environment.

Preferred Skills/Experience:

• Experience with Workday Recruiting scheduling tools (e.g. Paradox/GIA) CRM or ATS platforms.
• Exposure to Talent Acquisition HR Operations or Recruitment Coordination.
• Experience supporting distributed teams or multiple geographic locations.
• Strong analytical mindset with experience in data quality reporting or process optimization.
• Ability to collaborate cross-functionally with HR Compensation IT and business stakeholders.
• Bilingual (English/French) considered an asset.

Work Environment & Requirements:

• Hybrid: Candidates must work onsite 3 times per month (Mississauga ON or Montréal QC).
• Must be flexible with working hours to support distribution centers across multiple Canadian locations (e.g. BC AB MB ON QC NB NL).
• General office environment with standard computer-based work.
• No regular travel required.