Family Housing Program Assistant
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Job Location:
Chicago, IL - USA
Hourly Salary:
$ 19 - 20
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Family Housing Program Assistant
Reports to: Family Housing Coordinator
FLSA Code: Full time non-exempt
Hours: Up to 40-hours/week
Potential Shift: Rotating shifts to ensure 24-hour coverage including evenings weekendsand holidays
Program Area: Adult Service Network (ASN)
Location: The Residences 3340 W. Carol Ave Chicago IL 60624
We Are Breakthrough Adult Service Network
Breakthrough offers family housing for intact families that are non-lease holders. We are intentional about partnering with those that may be doubled up or residing in transitional housing programs. We believe that by partnering with our families through intense case-management and providing them with dignity and respect that each family will receive the tools necessary to achieve self-sufficiency.
Breakthroughs Family Housing team prioritizes immediate housing stability through our newly developed fully furnished housing program. Families benefit from on-site amenities including laundry facilities free parking community rooms and a dedicated childrens play area.
In addition to safe and stable housing guests receive comprehensive support services such as community primary and mental health care employment training saving & budgeting and assistance with housing search and placement.
POSITION SUMMARY
The Program Assistant plays a critical role in creating a safe structured and radically hospitable living environment for families residing at The Residences. This position supports daily operations facilitates programming and ensures that residents experience dignity consistency and care.
Program Assistants serve as the frontline presence in the building helping to cultivate community support program engagement and maintain high standards across shared spaces.
ESSENTIAL RESPONSIBILITIES/FUNCTIONS
Resident Engagement & Program Support
Reports to: Family Housing Coordinator
FLSA Code: Full time non-exempt
Hours: Up to 40-hours/week
Potential Shift: Rotating shifts to ensure 24-hour coverage including evenings weekendsand holidays
Program Area: Adult Service Network (ASN)
Location: The Residences 3340 W. Carol Ave Chicago IL 60624
We Are Breakthrough Adult Service Network
Breakthrough offers family housing for intact families that are non-lease holders. We are intentional about partnering with those that may be doubled up or residing in transitional housing programs. We believe that by partnering with our families through intense case-management and providing them with dignity and respect that each family will receive the tools necessary to achieve self-sufficiency.
Breakthroughs Family Housing team prioritizes immediate housing stability through our newly developed fully furnished housing program. Families benefit from on-site amenities including laundry facilities free parking community rooms and a dedicated childrens play area.
In addition to safe and stable housing guests receive comprehensive support services such as community primary and mental health care employment training saving & budgeting and assistance with housing search and placement.
POSITION SUMMARY
The Program Assistant plays a critical role in creating a safe structured and radically hospitable living environment for families residing at The Residences. This position supports daily operations facilitates programming and ensures that residents experience dignity consistency and care.
Program Assistants serve as the frontline presence in the building helping to cultivate community support program engagement and maintain high standards across shared spaces.
ESSENTIAL RESPONSIBILITIES/FUNCTIONS
Resident Engagement & Program Support
- Assist with the daily supervision and facilitation of on-site programming
- Foster a radically hospitable welcoming and trauma responsive environment for all residents
- Build positive relationships with residents while maintaining appropriate boundaries
- Support resident participation in programming and community-building activities
Building Operations & Activity Coordination
- Schedule and supervise building activities sponsored for or by tenants
- Support resident use of shared spaces including:
- Laundry room
- Toddler play area
- Party room
- Work/study lounge
- Storage areas
- Maintain calendars and scheduling systems for communal spaces
- Ensure adherence to building policies and community standards
Service Coordination Support
- Collaborate with Case Managers and Housing Director to ensure seamless service delivery
- Communicate resident needs concerns and observations in a timely manner
- Support coordination of services and referrals as directed
Administrative & Data Management
- Maintain accurate and organized program and administrative records
- Enter participant and program data into Salesforce in a timely and accurate manner
- Track program participation attendance and outcomes as required
- Assist with reporting and documentation
Volunteer & Intern Support
- Supervise and support program volunteers and interns during assigned shifts
- Ensure volunteers are aligned with program expectations and values
- Provide guidance and communicate any concerns to leadership
Building Maintenance & Supplies
- Assist in maintaining the cleanliness and organization of interior and exterior spaces
- Monitor inventory of supplies and follow established processes for replenishment
- Maintain and organize communal areas to ensure they are safe functional and welcoming
- Support light operational needs (set-up reset of spaces supply stocking)
Donations Management
- Receive process and organize donated items
- Ensure donations are distributed or stored according to program guidelines
- Maintain orderly storage systems for donated goods
Perform other duties as assigned
Demonstrated Values
Demonstrated Values
- Independently follows agency policy and procedures
- Follows through with commitments including meeting established timelines
- Identifies and resolves difficult issues
- Project a professional image to all internal and external customers ensuring proper grooming
- Promote wellness and customer care through all actions and behaviors
- Works effectively with diverse staff communities and population served
- Maintain a high degree of sensitivity tact and diplomacy during stressful situations.
- A passion for the mission of Breakthrough
QUALIFICATIONS
- High school diploma or equivalent required; Associates or Bachelors degree preferred
- Experience in human services housing youth development or community-based work preferred
- Experience working in a trauma responsive environment
- Minimum of 1 related experience
- Excellent written and verbal communication skills; ability to convey information in a clear and concise manner
- Sound administrative skills including including strong computer skills and a working knowledge of Microsoft Office
- Proven ability to work independently take initiative and manage multiple tasks effectively
- Strong organizational skills and proven attention to detail
- Ability to work in a fast-paced self-directed environment
- Ability to prioritize meet deadlines and manage changing priorities
- Demonstrated commitment to diversity equity and inclusion
- Must maintain a valid drivers license along with daily access to a vehicle and acceptable driving record
Required Knowledge Skills and Abilities
- Knowledge of standard case management protocols
- Ability to demonstrate strong interpersonal skills professionalism and problem-solving abilities
- Ability to use initiative discretion and independent judgment in making decisions
- Ability to demonstrate initiative and follow through and be comfortable working in a changing environment
- Demonstrates willingness to consistently improve work performance through their relationship and guidance
- Ability to maintain confidentiality
- Ability to embrace principles of nonviolence to create safer communities
- Establish and maintain effective working relationships with stakeholders.
- Must possess an accurate and informed understanding of cultural and urban realities especially as related to youth families poverty and community development
SUPERVISION
- Direction received from the Family Housing Coordinator
- Does not supervise employees
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS
Work Environment
While performing the duties of this job the employee will work in an office located in a multi-purpose facility and/or outdoors and thus will be exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate but can be high depending on the activities in the facility.
Physical Demands
While performing the duties of this job the employee is frequently required to walk and/or sit; use hands and fingers to feel objects tools or controls reach with hands and arms; balance; stoop; regularly talk or hear. The employee must be able to bend stoop pull lift as well as have overhead extension of arms. Must be able to stand for long periods of time; be able to lift carry or move at least 50 pounds. Must adhere to proper handling and lifting techniques. Specific vision abilities required by the job include close vision distance vision peripheral vision depth perception and the ability to adjust focus.
The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations will be provided to enable individuals with disabilities to perform the essential functions.
Work Environment
While performing the duties of this job the employee will work in an office located in a multi-purpose facility and/or outdoors and thus will be exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate but can be high depending on the activities in the facility.
Physical Demands
While performing the duties of this job the employee is frequently required to walk and/or sit; use hands and fingers to feel objects tools or controls reach with hands and arms; balance; stoop; regularly talk or hear. The employee must be able to bend stoop pull lift as well as have overhead extension of arms. Must be able to stand for long periods of time; be able to lift carry or move at least 50 pounds. Must adhere to proper handling and lifting techniques. Specific vision abilities required by the job include close vision distance vision peripheral vision depth perception and the ability to adjust focus.
The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations will be provided to enable individuals with disabilities to perform the essential functions.
Safety Requirements
Prior to the first day of work must complete a criminal background and sex offender clearance.
Prior to the first day of work must complete a criminal background and sex offender clearance.
Equipment Used
The employee will generally use general office equipment including but not limited to telephone computer calculator copier overhead projector paper shredder paper cutter and filing systems.
The employee will generally use general office equipment including but not limited to telephone computer calculator copier overhead projector paper shredder paper cutter and filing systems.
BENEFITS
- Medical - We offer group medical benefits through UnitedHealthcare to full-time employees. You have the option of choosing between a PPO or HMO plans. Depending on the plan chosen there may be no cost for an employee single coverage. There is a cost per pay period for coverage for family (i.e. employee plus spouse; employee plus child(ren) or employee plus spouse and child(ren).
- Dental We offer group dental benefits through UnitedHealthcare to full-time employees. You have the option of choosing between a PPO or HMO. This is an employee paid benefit.
- Vision - We offer group vision benefits through UnitedHealthcare to full-time employees. This is an employee paid benefit.
- Life - Through UnitedHealthcare we offer full-time employees term life insurance to the employees family in case of death. The cost of this benefit is paid fully by the organization.
- Short and long-term disability -If you become disabled UnitedHealthcare provides both short-term and long-term disability insurance to full-time employees. The cost of this benefit is paid fully by the organization.
- 401 (k) Plan -We offer a 401(k) plan which is a tax-deferred annuity to assist full-time employees in planning for retirement. We match 50% of your contribution up to a total of 3% of your base salary.
- Section 125 Plan (FSA)-Through TASC we allow full-time employees to make contributions toward premiums for medical insurance out-of-pocket medical expenses dependent care expenses and/or transit and parking on a before tax rather than an after tax basis.
- Vacation Days -Full-time employees in this position are eligible to accrue vacation days at a rate of 6.67 13.33 days per month based on tenure with the organization.
- Personal Days -Full-time employees in this position are eligible for up to 3 personal days annually pro-rated in year one.
- Sick Days -Full-time employees in this position are eligible for up to 10 sick days annually pro-rated in year one.
COMPENSATION
The actual salary within the range is determined by many factors including but not limited to skills experience education and internal equity.
$19 - $20/hour
Breakthrough is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race color sex national origin age disability marital status veteran status political affiliation sexual orientation or any other non-merit factors. If a reasonable accommodation is needed for any part of the application and hiring process please contact us via the telephone number listed above. The decision to grant reasonable accommodation will be on a case-by-case basis.
Required Experience:
Junior IC
About Company
Breakthrough partners with people to build connections, develop skills, and open doors of opportunity. Garfield Park, Chicago, IL.
