IT Operations Manager

This recruitment will remain open until May 20 2026. The agency reserves the right to make a hiring decision at any time after the initial screening date on May 13 2026. It is in the applicants best interest to submit materials as soon as possible.

Make a Difference: Protect Consumers & Join Our Dynamic Team!

The Office of the Insurance Commissioner (OIC) seeks a qualified individual for the IT Operations Managerposition. This role is within the Operations Divisionand is based out of our Tumwater Office.

We are an employer of choice! Heres why:

• Meaningful work: Ensure a healthy insurance market & protect Washington consumers.

• Impactful career: Make a daily difference in the lives of countless Washingtonians.

• Small agency big opportunities: Gain a holistic understanding of our mission and build strong relationships with colleagues.

• Diversity equity and inclusion: OIC is committed to ensuring that all employees enjoy a respectful safe and supportive working environment - by fostering the inclusion of people from all backgrounds cultures and attributes.

About the Position

Join the Washington State Office of the Insurance Commissioner and put your technology leadership to work protecting consumers and strengthening our states economy. As theIT Operations Manager you will play a critical role in supporting a mission-driven agency by ensuring the systems that serve our staff industry partners and the public are secure reliable and accessible. Were seeking a leader with a strong background in IT infrastructure cybersecurity and operations who is motivated by public service and impact.

Reporting to the Chief Information Officer (CIO) this position leads the IT Operations team and oversees essential functions including network infrastructure server and desktop environments IT security disaster recovery service desk operations and IT asset management. As a member of the IT Leadership Team you will collaborate with executive leadership to align technology with agency priorities and help translate strategic goals into effective scalable solutions.

This is a highly visible working manager role that blends strategic leadership with hands-on technical engagement. You will guide policy standards and long-term planning while also addressing complex technical challenges and supporting day-to-day operations. Your work will directly enable secure online services used by hundreds of thousands of consumers and industry professionals making this role vital to maintaining public trust and advancing the agencys mission.

This recruitment may be used to establish a qualified pool of candidates for IT Policy & Planning Senior Manager vacancies in the next sixty days.

This is a Washington General Service position. The monthly salary range for this position is $9396- $12635.

Benefits & Perks

• Comprehensive benefits package: Health dental vision retirement paid leave (vacation sick etc.) and much more!

• Supportive work environment: We value diversity professional growth and collaborative atmosphere.

• Wellness programs: Invest in your well-being with on-site resources and initiatives.

• Work-life balance: Flexible schedules with telework opportunities.

• Public service fulfillment: Contribute to a cause that matters and feel the satisfaction of serving the public good.

• Training & Development: Continuously learn and grow with tuition reimbursement Public Service Loan Forgivenessand other programs.

• Free parking (Tumwater) & Public transportation pass (Thurston County): Save on commuting costs.

• And more! Explore our website for additional benefits:

The duties of the position include but are not limited to:

• Provide strategic leadership and direction for the agencys IT infrastructure including network server desktop and cybersecurity environments ensuring systems are secure reliable and aligned with business needs.
• Oversee IT Operations functions including network administration service desk support desktop engineering and IT asset management ensuring high-quality service delivery and operational excellence.
• Lead and directly supervise a team of eight IT professionals and oversee contract staff supporting IT Operations projects; foster a high-performing team culture while carrying out full supervisory responsibilities including recruitment and hiring performance management and development planning work assignment and scheduling coaching and recognition and handling employee relations matters in accordance with HR policies and collective bargaining agreements.
• Establish and maintain IT operational standards and methodologies including change and configuration management quality assurance and deployment processes.
• Direct the agencys IT security and disaster recovery programs ensuring compliance with state requirements and the protection of confidential and sensitive data.
• Develop and recommend IT strategies policies and investment plans in collaboration with the CIO and executive leadership aligning technology initiatives with agency goals and statewide requirements.
• Oversee IT project portfolio for Operations including prioritization resource allocation and delivery; promote agile practices and continuous improvement across the team.
• Provide technical and strategic input into agency business planning budgeting and legislative analysis including cost estimates resource needs and infrastructure impacts.

• Manage IT procurement activities including evaluating technology solutions overseeing acquisitions and managing vendor contracts and service agreements.
• Lead disaster recovery and continuity of operations planning including testing training and coordination of response efforts to ensure business resilience.
• Represent the agency in statewide IT initiatives workgroups and partnerships and provide consultation on interagency and shared services projects.
• Serve as Acting Chief Information Officer when delegated ensuring continuity of leadership and decision-making.
• Stay current on emerging technologies cybersecurity trends and state policies to continuously improve IT services andmaintaintechnical leadership within the agency.

Contact Us: For inquiries about this position and its full duties please contact us at and add the requisition number and job name to the subject line of your email.

Required Qualifications:

• Ten (10) years* of IT administrative experience** in information technology. This may be a combination of experience and/or an Academic Degree based on the equivalent chart below.

**Administrative experience in information technologyincludes;overseeing enterprise systems or networks and servers system or infrastructure support and maintenance responsibilities troubleshooting and problem resolution experience for complex highly automated technical environments analyzing business or network/server infrastructure requirements designing systems and user interfaces designing and building networks or programming computer systems applications and databases

*A degree in Computer ScienceComputer Engineering Information Technology or arelated field from an accredited institution whose accreditation is recognized by the U.S. Department of Education or the Council of Higher Education Accreditation or a foreign equivalent may be substituted for relevant experience. Proof of degree may berequiredprior to employment. If a degree was awarded outside of the United States candidates must provide a credential evaluation report.

• Five (5) years experience directly leading and managing a complex team of IT professionals.
• Expert level IT management of a medium to largehigh risk IT enterprise including infrastructure servers (physical and virtualized) SANs LANs WANs routers switches and networking.
• Advanced level IT project management experience directly managing medium to large high risk IT projects including budgeting estimating planning and allocating resources to support business projects and IT infrastructure needs.
• Experience directly managing IT acquisitions purchase requests and IT assets for an enterprise of 300 or more employees.
• Experience in leading & developing key IT Service Desk functions and teams.

Ready to join us

Learn more about the OIC by visiting our encourage you tocheck out our video below andlisten to what our employees have to say about working here!

Welcome to the OIC

Submit your application today and take the first step towards a rewarding career at the OIC!

Cover Letter: Required

Resume: Required

• Wage/salary depends on qualificationsorstate rules of compensation (if currently a state employee).
• State law (RCW 48.02.0905) prohibits employees of the OIC from having any interest directly or indirectly in an insurance company other than as a policyholder. This prohibition includes the receipt of renewal commissions. If employment is accepted with this agency you agree to abide by this state law.

• Prior to a new hire a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the position.
• If claiming veteran status please send your DD 214 to with ITOpsMgr2026-03911 in the subject do not attach the DD214 to your application materials. Please black out personally identifiable data such as social security numbers.
• The Office of Insurance Commissioner is an equal opportunity employer does not discriminate on the basis of age sex marital status sexual orientation race creed color national origin honorably discharged veteran or military status or the presence of any sensory mental or physical disability or the use of a trained service animal by a person with a disability. Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may contact the recruitment team at. Those with a hearing impairment in need of accommodation are encouraged to contact the Washington Relay Service at 1- or .
• If you are having technical difficulties creating accessing (log in password or email issues)or completing your application (error messages) please call toll-free at .
• Contact us: For inquiries about this position please contact us at .