Operations Function Analyst with French
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Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Team:Parties Entity specific team is a dynamic team in the Client Experience department that is responsible for managing account setup and reporting setup setup for Clients and other parties within our Entity specific applications ( Mainframe etc). The team handles ESES/EB setups and answers data/setup questions raised by clients and internal counterparties. The team supports technical rollout of projects with specific expertise for the entity specific applications.
We aim to make the client experience easy and enjoyable through efficient and value added support to both external and internal clients.
Role
- Perform connectivity setup for the Euroclear parties ( clients and others ) through entity specific applications
- Subscription Management: perform subscription setup to reports and services through entity specific applications
- Salesforce Case Management: apply the process to manage correctly actions requested via assigned Salesforce cases
- Resolve user problems efficiently
- Special initiatives: participate in specific initiatives within the framework of Project rollout
- Daily client interaction
- Attend daily whiteboard sessions raise issues and propose when possible - pragmatic constructive ideas
Your Profile
- Organized and detail-oriented
- Proficient in English: strong written and verbal communication skills
- Proficient in French ( a must )
- Analytical
- Proactive
- Team player positive mindset
- Client focused
- Risk awareness
- Salesforce experience
Required Experience:
IC
About Company
Why join us Embark on your new adventure at Euroclear, and work at the heart of the global capital markets. We connect over 2,000 financial institutions across the globe. As an open and resilient infrastructure, we contribute to the stability of the financial markets. We help clients ... View more
