Sr. Technical Program Manager, Amazon Flex, Driver Engagement & Transporter Experience

Were seeking a Technical Program Manager to drive cross-team execution across two critical Flex spaces: MELTS (Motivation Evaluation Learning Transparency & Signals) and the Transporter Experience On Road Org (OTX).

MELTS builds the post-execution features that help delivery partners understand their performance improve delivery quality and stay engaged including Standings Achievements Rewards Promotions and the Learning Portal. OTX owns the on-road experience and shipper contracts & execution systems equipping transporters with the tools and guardrails to complete deliveries pickups and services efficiently and at high quality while powering the backend systems and contract constructs that underpin all of Last Mile.

Youll split your time across both spaces coordinating programs across five engineering teams (SMART Evaluation Motivation DELTA and Lapin) and their distributed service architectures. On OTX youll work directly with mobile and backend engineers across multiple tech teams to enhance on-road experiences improve transporter quality and evolve execution systems. Youll own program roadmaps manage cross-team dependencies surface risks early and drive alignment between engineering program product and science stakeholders.

The ideal candidate is comfortable navigating ambiguity making tradeoffs between speed and quality and communicating clearly with both technical and non-technical audiences. Youll also be expected to deep dive into the vast Last Mile landscape to identify signal sources from partner teams. Experience with large-scale distributed systems data pipelines or ML-driven evaluation platforms is a plus.

Key job responsibilities

- Partner with engineering product and program teams to identify and evaluate signal sources from upstream Last Mile teams used for driver defect and exemption attribution.
- Leverage familiarity with big data systems and technical architectures to navigate complex service dependencies and inform program decisions.
- Create and maintain program roadmaps that align cross-team priorities across MELTS and Transporter Experience.
- Own and run weekly program reviews ensuring visibility into progress risks and blockers across all active workstreams.
- Drive project execution end-to-end tracking milestones surfacing risks early removing blockers and holding teams accountable to commitments.
- Author flashes and program review documents that clearly communicate status impact and escalations to leadership.
- Build strong working relationships with partner teams across the Last Mile organization to enable effective cross-team collaboration and dependency management.
- Earn trust with senior management through regular transparent communication on program status risks and change control.
- Partner with managers and stakeholders to secure resources scope engineering efforts set project priorities and milestones and drive on-time delivery.
- Ensure end-to-end quality by managing feature testing enforcing quality definitions coordinating releases and overseeing post-launch monitoring.
- Drive the management of large complex cross-functional programs with significant business impact defining strategy setting objectives and analyzing data to quantify improvements.

A day in the life
Your morning might start by reviewing program metrics and preparing a flash update for leadership. By mid-morning youre running a cross-team sync with SMART and Evaluation engineers to unblock a dependency on a new defect signal. After lunch youre partnering with a product manager to scope a Standings feature launch in a new locale then jumping into a deep dive with an upstream team to evaluate a new data source for exemption attribution. Later you join an OTX sprint review to track progress on an on-road delivery flow improvement and align with mobile engineers on an upcoming release. Youll end the day updating your program roadmap and flagging risks ahead of tomorrows weekly program review.

About the team
Flex MELTS (Motivation Evaluation Learning Transparency & Signals) is a team within Amazons Last Mile organization focused on helping delivery partners succeed. We build the post-execution systems that evaluate driver performance provide near real-time feedback and power features like Standings Achievements Rewards Promotions and the Learning Portal. Our work spans five engineering teams SMART Evaluation Motivation DELTA and Lapin operating across distributed service architectures and ML-driven evaluation models. We believe transparency builds trust and were committed to ensuring delivery partners always know where they stand and what they can do to improve.

This role also partners closely with the Transporter Experience On Road Org (OTX) which owns two charters: On-Road Experience and Shipper Contracts & Execution Systems. The On-Road team maximizes efficiency quality and capability across all on-road tasks delivery pickup and services equipping transporters with tools to complete work quickly without sacrificing quality while serving as the transporters advocate for a superior quality of day. The Shipper Contracts & Execution Systems team powers all on-road experiences and fundamental contract constructs for all of Last Mile including backend and processing systems.

Together MELTS and OTX impact millions of drivers worldwide across the full transporter lifecycle from on-road execution to post-delivery evaluation and growth

- 5 years of technical product or program management experience
- 7 years of working directly with engineering teams experience
- 3 years of software development experience
- 5 years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams building processes and coordinating release schedules

- 5 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
- Experience managing projects across cross functional teams building sustainable processes and coordinating release schedules
- Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company Amazons package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon offers comprehensive benefits including health insurance (medical dental vision prescription basic life & AD&D insurance) Registered Retirement Savings Plan (RRSP) Deferred Profit Sharing Plan (DPSP) paid time off and other resources to improve health and well-being. We thank all applicants for their interest however only those interviewed will be advised as to hiring status.

CAN ON Toronto - 128100.00 - 214000.00 CAD annually