Administrative Assistant

• Provide exceptional customer service by addressing inquiries resolving issues and maintaining a friendly and professional demeanor when interacting with customers.
• Anwer phones and provide customer service: Respond to customers in a courteous and professional manner at all times.
• Answer questions utilizing the intake forms provide information and as required direct calls to the appropriate person for assistance and track all calls.
• Manage outgoing and incoming mail and emails: Ensure all correspondence is handled timely and accurately resulting in correspondence being received by customers COIs and franchise team members.
• Greet guests and manage visitor sign in sheet.
• Manage incoming deliveries from Fedex and UPS etc and delivery of packages to the appropriate people.
• Maintain proper on-hand delivery of office and general supplies: Ensure needed supplies are on-hand resulting in productive employees.
• Collaborate with teams to coordinate the production schedule and on-call schedule ensuring efficient resource allocation and timely job completion
• Perform detailed and accurate data entry
• Receive incoming calls about past services follow ups on current projects general inquiries about business and other routine communications
• Maintaining copies on hand: applications background check forms etc.
• Collaborate and assist with other departments as needed
• Perform other job-related duties as assigned.

• 2 year(s) of administrative or office-related experience
• Experience in service industry environment a plus
• Outstanding written and verbal communication skills including proper pronunciation and grammar and a consistently courteous and professional tone of voice at all times
• Possess polite confident and excellent customer service skills including listening and questioning skills
• Ability to remain calm and professional during tense or stressful situations
• Excellent organizational skills and strong attention to detail
• Very self-motivated and goal-oriented
• Ability to multi-task
• Capability to work in a fast-paced team-oriented office environment
• Proficient in Microsoft Office (i.e. Outlook Word Excel)
• Minimum of HSD/GED preferred
• Able to successfully complete a background check subject to applicable law

Picture yourself here fulfilling your potential.

At SERVPRO you can make a positive difference in peoples lives each and every day! Were seeking self-motivated proactive responsible and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2000 franchises all over the country finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO Franchise are hired by employed by and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by jointly employed by agents of or under the supervision or control of Servpro Franchisor LLC in any manner whatsoever.