Senior ManagerAssociate Director, Digital Products Software Engineering (Digital Quality Engineering)

Who is USP

The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the worlds leading health and science experts to develop rigorous quality standards for medicines dietary supplements and food ingredients. At USP we believe that scientific excellence is driven by a commitment to fairness integrity and global collaboration. This belief is embedded in our core value of Passion for Quality and is demonstrated through the contributions of more than 1300 professionals across twenty global locations working to strengthen the supply of safe high-quality medicines worldwide.

At USP we value inclusive scientific collaboration and recognize that attracting diverse expertise strengthens our ability to develop trusted public health standards. We foster an organizational culture that supports equitable access to mentorship professional development and leadership opportunities. Our partnerships standards and research reflect our belief that ensuring broad participation in scientific leadership results in stronger more impactful outcomes for global health.

USP is proud to be an equal employment opportunity employer (EEOE) and is committed to ensuring fair merit-based selection processes that enable the best scientific mindsregardless of backgroundto contribute to advancing public health solutions worldwide. We provide reasonable accommodations to individuals with disabilities and uphold policies that create an inclusive and collaborative work environment.

Brief Job Overview

At USP we are evolving our Quality Engineering function to augment our Center of Excellence in digital product engineering cutting across all the core functions like software data AI etc.

This is a role at the intersection of engineering velocity and product confidence. It owns two interconnected practices: establishing world-class quality engineering standards across the digital product portfolio and governing the end-to-end release management lifecycle that determines how when and with what confidence software ships to production.

You will lead a team of quality engineers and release managers partnering closely with Engineering Directors Product leadership DevOps and Platform teams to drive measurable improvements in delivery speed release predictability and product quality with a particular focus on AI/ML-driven product lines that require responsible AI quality strategies.

How will YOU create impact here at USP

As part of our mission to advance scientific rigor and public health standards you will play a vital role in increasing global access to high-quality medicines through public standards and related programs. USP prioritizes scientific integrity regulatory excellence and evidence-based decision-making to ensure health systems worldwide can rely on strong tested and globally relevant quality standards.

Additionally USPs People and Culture division in partnership with the Equity Office invests in leadership and workforce development to equip all employees with the skills to create high-performing inclusive teams. This includes training in equitable management practices and tools to promote engaged collaborative and results-driven work environments.

The Senior Manager/ Associate Director Digital Quality Engineering has the following responsibilities:

• Define and own the digital product QE strategy governance framework and quality standards across all digital product engineering teams.
• Architect and drive adoption of scalable test automation frameworks across unit integration API UI performance and security testing disciplines.
• Champion shift-left testing embedding quality practices into design backlog refinement and sprint ceremonies rather than treating QE as a downstream gate.
• Establish and operationalize responsible AI quality strategies for all AI/ML-driven products including model validation bias detection drift monitoring and pre-release AI audit coverage.
• Define and track quality KPIs (defect escape rate automation coverage test cycle time) and report progress to senior engineering leadership.
• Act as the quality engineering thought leader evaluating emerging testing tools frameworks and methodologies and embedding them into practice.
• Establish and contribute towards release governance forums including Change Advisory Board (CAB) participation release readiness reviews and Go/No-Go decision processes.
• Define release calendars environment sequencing (Dev QA Staging Production) and coordinate release trains across multiple product teams.
• Build and maintain rollback hotfix and emergency change protocols ensuring every release has a tested recovery path before production promotion.

• Define and implement quality engineering standards governance and best practices to cater to product engineering function(s) and align with enterprise quality management system (QMS) objectives.
• Partner closely with engineering leadership to improve delivery velocity predictability and product quality

Who is USP Looking For

The successful candidate will have a demonstrated understanding of our mission commitment to excellence through inclusive and equitable behaviors and practices ability to quickly build credibility with stakeholders along with the following competencies and experience:

• A technical leader with of experience in software engineering or quality engineering
• Demonstrated experience building or transforming QE and/or release management functions at scale not just participating in them.
• Proven track record of leading teams influencing without authority and operating effectively in matrixed cross-functional organizations.
• Experience defining and executing quality or release strategies for AI/ML-powered products is strongly preferred.
• Excellent communication skills able to translate complex engineering concepts into clear narratives for executive and business audiences.

Tech Stack:
AI ML and Data Testing : MLFlow KubeFlow Deepchecks Checklist Applitools Monte Carlo or any equivalent
Observability & Monitoring: Datadog Splunk Grafana New Relic or any equivalent
Collaboration & Reporting : JIRA Confluence TestRail Power BI or any equivalent
Performance & Security : JMeter Gatling k6 LoadRunner or any equivalent
Automation & Testing : Selenium Playwright Cypress Appium Postman RestAssured Cucumber or any equivalent
CI/CD & Infrastructure : Jenkins GitHub Actions GitLab CI Docker Kubernetes or its equivalent.

Additional Desired Preferences

• Hands-on experience with Blue-Green Canary and Feature Toggle deployment patterns at scale.
• Experience working in a GCC setup or a SAAS product firms is a plus
• Strategic thinker who engages in product feature viability and quality risk assessment early in the discovery/design cycle not only at testing or release gates.
• Pragmatic leadership sense to be able to make risk-based tradeoffs as appropriate.
• Familiarity with compliance and regulated-environment delivery (e.g. 21 CFR Part 11 HIPAA NIST) is a plus given USPs operating context.
• Experience with DORA metrics and using data to drive engineering culture improvements.

Supervisory Responsibilities

4-7 people.

Benefits

USP provides the benefits to protect yourself and your family today and tomorrow. From company-paid time off and comprehensive healthcare options to retirement savings you can have peace of mind that your personal and financial well-being is protected.

Note: USP does not accept unsolicited resumes from 3rd party recruitment agencies and is not responsible for fees from recruiters or other agencies except under specificwritten agreement with USP.

Required Experience:

Director