Customer Engagement Manager Hybrid

Date Posted:

Country:

United States of America

Location:

US-TX-MCKINNEY-513WA 2501 W University Dr WING A BLDG

Position Role Type:

Hybrid

U.S. Citizen U.S. Person or Immigration Status Requirements:

The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required as only U.S. citizens are eligible for a security clearance

Security Clearance Type:

DoD Clearance: Secret

Security Clearance Status:

Active and existing security clearance required after day 1

At Raytheon the foundation of everything we do is rooted in our values and a higher calling to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of todays mission and stay ahead of tomorrows threat. Our team solves tough meaningful problems that create a safer more secure world.

The Customer Engagement Manager has experience leading and establishing strategical solutions related to customer engagement. The person will be the customer point-of-contact for multiple DCMA (Defense Contract Management Agency) commands across multiple Raytheon sites. The responsibility includes developing fostering and maintaining customer relationships by ensuring all customer needs are met and exceeded. Role includes acting as elevation point coordinating stakeholders and acting as Raytheon customer advisor. Tasking includes soliciting customer feedback leading CORE improvement efforts engaging leadership teams and partnering across organizations to enable customer-focused Raytheon solutions and execution. This role will be responsible for leading the entire Customer Engagement team.

What You Will Do

• Understand DCMA Organization structures functional roles and responsibilities
• Collaborate with the DCMA to manage and resolve issues as they arise and engage programs and/or other stakeholders as necessary
• Act as the DCMA Liaison between all functions internally within programs and customers as necessary
• Lead and work effectively with cross-functional teams to drive improvements and implement change
• Provide leadership to multi-functional teams and key partners to ensure successful execution of programs through fostering and improving customer relationships
• Support Multiple-Program Disruption activities across multiple programs interfacing with both internal and external customers
• This will be a hybrid role for our McKinney TX facility

Qualifications You Must Have

• Typically requires a University Degree or equivalent experience and minimum ten (10) years prior relevant experience or An Advanced Degree in a related field and minimum seven (7) years experience.
• Experience with either program management customer interface supply chain and/or manufacturing.
• The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required as only U.S. citizens are eligible for a security clearance.

Qualifications We Prefer

• Previous experience transforming complex information and data into clear concise and visually engaging slides
• Experience executing functional responsibilities in support of Development Production and Sustainment programs
• Experience with RTX / Raytheon command media
• Experience executing contracts with prime and DoD customers. Experience with bids and negotiations.
• Experience with Six Sigma methodology (CORE) and/or tools such as lean manufacturing diagnostic process optimization and continuous improvement
• Experience with DCMA related FAR / DFARs
• Experience with AS9100 Quality Management System requirements
• Experience leading cross-functional teams

What We Offer

Our values drive our actions behaviors and performance with a vision for a safer more connected world. At RTX we value: Trust Respect Accountability Collaboration and Innovation.

Not Relocation Eligible Relocation assistance not available

Learn More & Apply Now!

Please consider the following role type definitions as you apply for this role.

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

This position requires a security clearance. DCSA Consolidated Adjudication Services (DCSA CAS) an agency of the Department of Defense handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: Are RTX

As part of our commitment to maintaining a secure hiring process candidates may be asked to attendselect steps of the interview process in-person at one of our office locations regardless of whether the role is designated as on-site hybrid or remote.

The salary range for this role is 132400 USD - 251600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer including but not limited to the role function and associated responsibilities a candidates work experience location education/training and key skills.

Hired applicants may be eligible for benefits including but not limited to medical dental vision life insurance short-term disability long-term disability 401(k) match flexible spending accounts flexible work schedules employee assistance program Employee Scholar Program parental leave paid time off and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including but not limited to individual performance business unit performance and/or the companys performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.

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