Managed Account Coordinator

We provide industry-leading end-to-end fire protection mechanical and HVAC services. Our skilled tradespeople work in virtually every market across the nation.

S.A. Comunale has been a local industry leader for end-to-end mechanical fire protection and HVAC services for nearly 100 years. We offer our clients significant financial strength unmatched bonding capability an award-winning safety program and large-scale purchasing power. With 16 locations and over 1450 employees including 850 skilled tradesmen throughout Ohio Pennsylvania New Jersey Kentucky Maryland and West Virginia S.A. Comunale can work in virtually every market sector and facility type.

Click the link below to watch a short video about S.A. Comunale.

Title: Managed Account Coordinator

S.A. Comunale is seeking a Managed Account Coordinator to supporet the Inspection department.

The primary function of this role is to manage customer specific requests as it relates to inspection and service of the fire protection systems. The Company goal is to continuously grow the revenues of the Service & Inspection department while maintaining profits satisfying customers requirements and staying compliant with required guidelines.

This job requires the ability and desire to work in a fast-paced multi-tasked environment with a focus towards customer service and support quality work performance and an understanding of the inspection and services provided by the Company.

• Schedule service and inspection of customer sites on demand and set frequencies.
• Work with all departments to ensure completion of customers work.
• Perform follow up as necessary on outstanding work orders.
• Provide phone coverage for assigned account(s) as well as overflow.
• Invoice customers for work tickets and contracts.
• Be the primary customer service contact for assigned account(s).
• Cross-train to perform any job occupation as determined by the Company.
• Regular and reliable attendance.

• High School Diploma or GED is required.
• 3 years experience in a call center or customer service environment is required.
• Strong customer service skills and the ability and willingness to learn new systems and processes is required.
• Experience with Microsoft Office (i.e. Word Excel and PowerPoint) applications is required.
• Excellent customer service skills are required.

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