Personal Injury Segment Manager

• Develop initiatives to grow and strengthen ASAPs personal injury segment
• Track performance metrics and partner satisfaction
• Improve operational workflows and case management processes

• Oversee the lifecycle of personal injury patient cases
• Ensure accurate timely documentation and care coordination
• Implement standardized case management best practices.

• Conduct paralegal-level medical record reviews to support law firm partners
• Organize and summarize medical records treatment timelines and injury documentation
• Ensure clinical documentation supports medical necessity injury causation and litigation readiness
• Identify gaps in records and collaborate with providers and case managers to resolve them.

• Lead and mentor a team of case managers
• Establish performance standards and training programs
• Foster a culture of service excellence and accountability.

• Serve as the primary liaison between ASAP and personal injury law firms
• Build trusted relationships with attorneys paralegals and firm leadership
• Ensure responsive communication and high partner satisfaction

• Bachelors degree in Legal Studies Healthcare Administration Nursing or a related field preferred
• Equivalent combination of education and relevant medical-legal experience considered

• 5 years experience as a Paralegal Attorney or in medical-legal personal injury case management
• Experience reviewing and interpreting medical records
• 3 years leadership or team management experience
• Strong understanding of personal injury workflows lien-based care and medical documentation

• Direct experience working with personal injury law firms
• Knowledge of Arizona personal injury and healthcare compliance standards
• Experience as an RN Case Manager RN with a legal background legal Nurse consultant

• Paralegal certification (ABA-approved program preferred) or Juris Doctor (JD) strongly preferred
• RN licensure or Legal Nurse Consultant certification is a plus

• Medical-Legal Expertise:Strong ability to review interpret and summarize complex medical records for legal use
• Personal Injury Knowledge:Deep understanding of PI case workflows lien-based care and documentation standards
• Leadership & Team Management:Proven ability to lead mentor and develop high-performing teams
• Analytical Thinking:Ability to identify documentation gaps assess case strength and support litigation readiness
• Communication Skills:Clear concise communication with attorneys providers and internal teams
• Relationship Management:Strong interpersonal skills to build trust with law firm partners and stakeholders
• Operational Excellence:Experience improving workflows processes and case management efficiency
• Attention to Detail:High level of accuracy in documentation review and case organization
• Time Management:Ability to manage multiple cases priorities and deadlines in a fast-paced environment
• Professional Presence:Confident representation of the organization in legal and industry settings

• In-Office setting with occasional participation and preparation for industry and client-facing events

• Competitive salary
• Health insurance
• Paid time off
• Professional development opportunities

Required Experience:

Manager